Picklist of Resources for Developing Leadership Competencies Leadership

Picklist of Resources for Developing Leadership Competencies Leadership Competency Category Leading üManaging Vision and Purpose üInitiative üMotivating and Influencing Standards and Accountability üService Orientation and Customer Focus Planning and Decision Making üConstructive Thinking üFinancial Acumen üProcess Management üPrioritizing and Delegating Learn by Doing • Lead a department/unit task force • Identify a department/unit quality issue and initiate a process improvement • Facilitate a book club session for peers • Guide a department/unit staff discussion about • • the standards of care and customer service Choose department/unit metric with opportunity for improvement (e. g. , HCAHPS, budget variance) and implement an action plan Implement tools from Building Peer Accountability Practices from Instilling Frontline Accountability 1 Practices from Enhancing the Patient Experience 1 • Identify the pros and cons of possible options for a major decision point; present to supervisor with recommended course of action • Implement tools from Manager’s Problem Solving Toolkit 1 Learn from Others Learn from Training • Observe a staff • Enroll in leadership meeting led by a senior manager in another department/ unit • Shadow leader with similar role in a different care setting • Attend a board meeting • Shadow a peer manager on rounds to observe how s/he drives staff accountability • Partner with strong business manager to develop department/ unit budget development class Additional Resources • Covey S, The Seven Habits of Highly Effective People, (1990) • Pink D, Drive The Surprising Truth About What Motivates Us (2011) • Enroll in management skills class • Enroll in project management, finance classes • de. Bono E, Serious Creativity: Using the Power of Lateral Thinking to Create New Ideas (1993) • Hugh C, Lovallo D, Clarke C, “Deciding How to Decide, ” Harvard Business Review (2013) • Krogerus M, Tschappeler R, Earnhard P, The Decision Book (2012) • Oncken W, Donald W, “Management Time: Whose Got the Monkey? ” Harvard Business Review (1999) 1) Available at www. advisory. com/nec 2) Available at www. advisory. com/hric © 2015 The Advisory Board Company 1 advisory. com

Picklist of Resources for Developing Leadership Competencies (Continued) Leadership Competency Category Learn by Doing Communication üCommunicating Effectively üGiving Feedback • Develop a communication plan for a new Developing People üIdentifying and Recruiting Talent üDeveloping and Retaining Talent • Develop a retention and engagement Managing Relationships üBuilding and Strengthening Relationships üUpward Management department/unit initiative • Present department/unit initiative to senior leaders • Use tools in Must Do Steps for Trustworthy Performance Evaluations 2 • Use tools in Manager’s Guide for Accurate Evaluations 2 to plan feedback conversation plan for staff • Serve as a mentor to a staff member struggling with a skill or competency that is a strength of yours • Use Behavioral-Based Interview Builder 2 to generate interview questions for candidates • Implement tools from the Manager’s Guide to New Hire Onboarding 2 • Schedule (or adjust the frequency of) regular individual check-ins with your supervisor and direct reports • Serve on a cross-disciplinary committee or task force Learn from Others • Ask coworkers and direct reports for feedback on how you can better tailor your communication style to their own Learn from Training • Participate in public speaking workshop • Review department/unit feedback on how you can best inform him/her of progress toward goals and challenges you are encountering • Heath C, Heath D, Made to Stick (2007) • Collins J, Good to Great: Why Some workforce data (e. g. , turnover, vacancies) with HR and identify areas to target for improvement • Ask supervisor for Additional Resources Companies Make the Leap…and Others Don’t • You Can’t Be a Great Manager If You’re Not a Great Coach, Harvard Business Review Blog (2014) • Cultivating Leadership Ambition 1 • Participate in teambuilding workshop • Ashford S, Detert J, “Get the Boss to Buy In” Harvard Business Review • Strengthening Interdisciplinary Collaboration 1 • Cancelling One-on-One Meetings Destroys Your Productivity , Harvard Business Review (2015) 1) Available at www. advisory. com/nec 2) Available at www. advisory. com/hric © 2015 The Advisory Board Company 2 advisory. com