Patient Questionnaire 2008 09 Patient Comments Patient Comments

Patient Questionnaire 2008 -09 Patient Comments

Patient Comments • Everything is good about my health care, nothing that I personally know of can be improved • Hard to say I have been very much enjoying good health and only coming here for minor problems • I have a better understanding of my illness than a Psychiatrist, The online services offered are good and repeat prescriptions are very prompt, the receptionists are friendly and always smartly dressed • Excellent practice, particularly co-operative doctor after hours, I generally see nurse before dr, just having that option is greatly appreciated • Prefer reception where it used to be • Diabetes care is excellent, although I have never spoken to a Dr over the phone, I have spoken to nurses about my diabetes where the service has been excellent • communication with local hospitals, health professionals and IT services are all things good about my healthcare • the six monthly checkups are good • Regular health checkups are good, surgery opening hours to be improved - evenings and weekends, the dr involving you in decisions about healthcare especially the approach/time in consultations • not really anything to improve • better system needed for making hospital appointments if and when referred by the doctor • Everything is good about my health care

Patient Comments • You can always get an appointment with a doctor when you need one. Especially if the appointment is for a child • approachable doctors and nurses, action is quickly taken where needed, diagnosis and results explained are good things about my health care • Reassuring is good • Every aspect is carefully looked after, nothing to be improved except for a coffee morning, perfection! • Excellent treatment, nothing is too much trouble, marvellous receptionists • Waiting room separate to reception area could be improved • There is too much reliance on computers • When I complained about my knee problems and the lack of response I was getting I received an immediate response to the problem and surgery • Booking online • Everything over the last 30 years has been good, nothing to be improved • I get seen fairly promptly when I need to and my care by doctor is excellent, maybe some weekend openings would be improved but I normally get seen in the week when I need too • Fast friendly service with a smile, nothing to be improved, online appt's and records could be more reliable and faster. It would be good to have all the records available

Patient Comments • Clocks are required so you can monitor how long you wait. Upstairs/Downstairs • Dr Hatton is an excellent doctor with just class communication skills with people of all ages, very good practice no concerns at all • Like the internet access to my records, interaction with hospital results could be better. On one occasion nobody contacted me to advise on results • Always very impressed with the service I receive from all the staff at the surgery. Well done to everyone. • I have no complaints, I am perfectly satisfied with the care I have received • Generally immediate availability nothing to be improved • Very consistent practice, nothing to be improved • Feeling very assured that I am being looked after • I consider the practice to be excellent and has always treated me with care and understanding • Very satisfied with everything, nothing significant to be improved • Satisfied • Car park could be improved • I do think that overall the quality of care, including doctors, nurses and receptionists at the practice is very good. • I would like to add that Dr Johnson is very good in his job and has always made me relaxed, the