Partners Key Milestones for 2021 Key Milestones Commencement

Partners Key Milestones for 2021

Key Milestones • Commencement of a new service to support rough sleepers in Islington effectively to end rough sleeping in the borough • Set up of service users focus groups to ascertain the quality of housing needs services provided and satisfaction levels of residents who utilise our services. Implementing service improvements identified through resident feedback. This work will be conducted in partnership with Homeless Link • By end of financial year 2021 -22, there will be no homeless households in Nightly Paid Temporary Accommodation for more than 28 days. • Empower refugees and migrants to reach their full potential and obtain their views to support service delivery: service user group, newsletters, and training / work placement opportunities delivered. • Launch new homelessness prevention and rough sleeping forum • Restart Private Landlord Forum and launch landlords newsletter, by July • Produce action plan to prepare for the White Paper and the RSH

Key Milestones • Ensure our services meet the standards required by the social housing regulator • Develop a public facing HRA Business Plan document, setting out for residents how we invest in their homes • Introduce performance culture across the service • Change web site to follow best practice including “You said We did section” • Establish service standards for the benefit of our residents and partners • Introduce annual best practice training in partnership with Solace Women’s Aid, and Stonewall • Co-location of services with Job Centre Plus, Probation, Hospital’s, Solace, and Children’s services • Survey staff, partners and residents to help design our services

Key Milestones • Organise Peer Review and benchmark against best in class. • Organise critical friend assessment for the service and potentially across the Department for the Housing White Paper work • Review homelessness prevention and rough sleeping strategy • Implement the action plan of the housing strategy following the consultation currently taking place • Introduce Good Homes standard for Temporary Accommodation • Develop access strategy for services re-opening post COVID