NonEmergency Medical Transportation NEMT services for Texas Medicaid

Non-Emergency Medical Transportation (NEMT) services for Texas Medicaid members, Children with Special Health Care Needs (CSHCN) and Transportation for Indigent Cancer Patients (TICP)

About Logisti. Care Solutions LLC Logisti. Care is the largest non-emergency medical transportation (NEMT) broker in the country Logisti. Care began in the mid 1990’s Currently active in many states The SDA 1 Texas Operations consist of: The Dallas Regional Office and The Austin Operations Center

About Logisti. Care Solutions LLC April of 2012 Logisti. Care began managing the Non Emergency Medical Transportation contract for Texas Health and Human Services SDA 1 Region. The SDA 1 Region includes fourteen counties: Dallas, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somerville, and Tarrant.

Contract Responsibilities Non Emergency Medical Transportation is for Medicaid eligible clients who does not have transportation to and from their medical appointments. Logisti. Care is contracted with over sixty transportation providers, providing daily oversight of all drivers and vehicles for safety and compliance.

Contract Responsibilities Transports over 18, 000 unduplicated riders a month Transporting members by rural transit operations, commercial providers, cabs, fixed route, and paratransit bus systems Mileage reimbursement can be provided for members who transport themselves, have a family member, or friend to transport them to and from medical appointments

Eligible Members, Covered Services, & Responsibilities Medicaid recipients, Children with Special Health Care Needs, and Transportation for Indigent Cancer Patients members who live in any of the SDA 1 counties Have no other resource for transportation Going to a Medicaid-covered service that will be provided by a Medicaid-enrolled provider Book trip or trips at least 48 hours in advance (2 business days) or up to thirty days in advance

Levels of Covered Services Mass Transit The member lives within ¼ mile of a bus stop and the medical facility is within ¼ mile of a bus stop. The member can walk ¼ mile and understands common signs and directions. Ambulatory: The member can walk unassisted from the doorway to the curb. The member can walk unassisted from the vehicle to the facility.

Levels of Covered Services Wheelchair The member is confined to a wheelchair The member cannot transfer from the wheelchair to the seat of an ambulatory vehicle Gas Mileage Reimbursement for the member, family member, friend, neighbor, etc. who is transporting the member in a personal vehicle. They can be set up as an Individual Transportation Provider (ITP) Meals and lodging can be obtained for members who meet certain criteria.

How To Contact Logisti. Care Reservation Line 855 -687 -3255 Monday through Friday between 8: 00 a. m. and 5: 00 p. m. to request a routine trip. Ride Help Line 877 -564 -9834 TTY 866 -288 -3133 Facilities Department 877 -564 -9835 Member Web Portal: txmedicaidride. net Facility Web Portal: facility. logisticare. com Member brochures available Where’s My Ride Cards available

How To Contact Logisti. Care If you have a complaint? If something does not go right on your ride, please call our Where’s My Ride Line at 1 -877 -564 -9834 to report the problem. You may also make a formal complaint using the MTP Complaint Center at 877633 -8747 or through the HHSC Office of the Ombudsman at 877 -787 -8999.

How To Contact Me Jessica Whitney Outreach Manager Dallas Logisti. Care Solutions, LLC 7929 Brookriver Dr Ste. 170 Dallas, TX 75247 877 -564 -5660 Extension 2802 Office 214 -215 -0222 Mobile 877 -564 -5666 Fax jessica. whitney@logisticare. com