Link dealer entry point to FCA world Link

. Link dealer entry point to FCA world . Link Current Status & Roadmap June 2015

Index. Link Overview – – – – . Link Platform landscape. Link 10 years on the road. Link 10 years roadmap. Link Platform main characteristics. Link Geography. Link Usage. Link 2014 main delivered projects. Link 2015 main planned projects: . Link Mobile features – – – wi. ADVISOR. Link - e. CRM. Liink Mobile Sales Process i. Link sales Apps DEMO . Link 2015 – Current status and roadmap June 2015

. Link Overview OVERVIEW . Link 2015 – Current status and roadmap June 2015 3

. Link Platform Landscape Link e. Entry – Sales&After Sales Functions DDU CAR CONFIGURATOR SERVICE CONTRACTS D M S WORKSHOP ON LINE Dealership LOGISTICS Link CENTRAL SYSTEMS interfaces CRM MY PEOPLE & MY ORGANIZATION . Link Platform . Link 2015 – Current status and roadmap June 2015 4

. Link 10 years on the road 0 1 S R A YE de i w d l r o w Users 0 0 0. 0 4 1 esses c c a y l i a D 0 0 0. 0 9 s e g a u g n a 22 L 30 110 40 nies compa s le a s l a tion Na ntries cou Importer ystems d. S Integrate rvice 24 x 7 Se d y Every da ealers an d 0 0. 5 8 ort we supp ps sales worksho nd after a s le a s in their es process business . Link 2015 – Current status and roadmap June 2015 5

. Link 10 years roadmap Technical Phone GAP API Sencha Touch Ext. Js Php 4 Php 5 – Zend Server Oracle 9 i Oracle 10 g 2004 2005 2008 Oracle 11 g 2011 2012 2013 2014 2015 APP Esales Smart Reception wi. ADVISOR i. Link e. SALES e. SERVICE LINKENTRY Functional. Link 2015 – Current status and roadmap June 2015 6

. Link Platform main characteristics § Multicountry: functions can be enabled/disabled for a country § Multilanguage: n languages supported for each country; any charset supported § Multibrand: Brand visibility can be enabled/disabled for each dealership § Dealer multisite: a single dealer can have multiple sites § Single Sign On with integrated applications and Dealer Connect § § Role Based User Profile § § Available and monitored H 24 7/7 § Static contents caching with AKAMAI Portal home page personalized by country/user Unique software release for 3 application instances (Europe, America, Asia) . Link 2015 – Current status and roadmap June 2015 7

. Link Geography May 2015 Usage: Total. Link Active Users: 140. 000 May 2015 Top session countries: Source: Google analytics. Link 2015 – Current status and roadmap June 2015 8

. Link Usage Number of Accesses by Month May 2013 +25% . Link 2015 – Current status and roadmap May 2014 +20% Source: Google analytics May 2015 June 2015 9

. Link Mobile features MOBILE FEATURES . Link 2015 – Current status and roadmap June 2015 10

wi. ADVISOR The acceptance with a click . Link 2015 – Current status and roadmap June 2015 11

. Link– e. CRM • • . Link 2015 – Current status and roadmap PUSH NOTIFICATIONS FOR INCOMING LEADS TWO DETAILS LEVEL CALL THE CUSTOMER INTEGRATION WITH CALL TRACKING SEND EMAIL SET APPOINTMENT TAKE NOTES CRM INTEGRATION June 2015 12

. Link mobile sales process Link Store NEW CAR CONFIGURATION • • STOCK AVAILABILITY SEARCH • • • VEHICLE INSPECTION Venditore PRODUCT PRESENTATION i. Link. Conf • • Cliente ACCESORIES PROPOSAL STOCK CONFIGURATION MATCH TRADE IN i. Link. Trade. In CUSTOMER NEEDS COMPREHENSION USED STATUS CHECK NEGOTIATION • DESK NOT SUPPORTED BY TABLET 13 DELIVERY i. Link. Delivery • CAR DELIVERY CHECK LIST 13. Link 2015 – Current status and roadmap WELCOME CUSTOMER DATA COLLECTION INTEGRATED WITH LINK CRM i. Link. Welcome • June 2015

i. Link sales Apps i. Link. Welcome To have a brief customer overview i. Link. Delivery The wizard to optimize car delivery . Link 2015 – Current status and roadmap i. Link. Trade. In i. Link. Conf - The car configurator To evaluate and collect data from Customer Trade-in i. Link. Store The B 2 B App Store June 2015 14

i. Link sales Apps DEMO . Link 2015 – Current status and roadmap June 2015 15

Link Application Management service model Service Model 100+ specialists dedicated COMPETENCE CENTERS SHARED FACTORIES engineering Global Automotive Solutions & Services Single Point of Contact HD – I LEVEL SUPPORT II LEVEL SUPPORT ------------------------------------------GOVERNANCE e. GAS 2 SUPPORT USER Dealers / Authorized Workshops / Indep. Workshops - Markets - HQ . link full. link light. link NSC. link Import. . link CRM Vehicle Homolog. Mngt. DEUS e. Do. Mu. S MKTG e. Grip Netw. Mngt. Competitivenes PPS i. Bench… Direct Sales Order Mngt. CFA, STOVEN, NBS, OCF Italia/Estero, LOCEN/LOITA/ LOEST, POMIX, SIFE SOFTWARE MAINTENANCE EVOLUTION/PREVENTIVE/CORRECTIVE APPLICATION MANAGEMENT/MONITORING AM REVENUE CYCLE DATA CLEANING e. GAS 2 FCA ICT INFRASTRUCTURE 3 rd parties. Link 2015 – Current status and roadmap May 2015 16

Link Sales processes & functions Sales Network & Dealer Management Prospect and Qualify Offer & Negotiation Sales and Delivery Accounting & Incentives News & Communication Leads Management Stock Offer Print Contract Dealer Financing request Agenda Customer master data New vehicle configuration and offer New Plant Order Creation (from offer/contract/free) Invoice statement System Configuration Call Center Profile Used vehicle Offer Extra Catalogue Orders Netting Analysis CBT for Dealer apprisal Create and Manage Local Marketing Campaigns Plan Appointment / Call Customer orders Mngmt (creation, pairing) Invoice Inquiry and Download Logistic, Transport and used vehicle Ticketing Manage Central Marketing Campaigns Test Drive Booking Dealer Stock Inquiry Incentives Inquiry Useful Links (back office / sales view) Promotions and special channels Unsold Market Available Stock Inquiry Standards mangmnt & monitoring process (audit) Large Prospect (Fleet) Accessories and Services Management Unsold vehicle Market Swap Surveys Management Companies Master data Trade in Management Other Dealer Stock Available Inquiry Forum Key Contacts Management CRM and Negotiation Management Multiple Orders Creation (Fleet) Dealers and Importers master data Car Park Segmentation Stock Locator inquiry and Booking vehicle Order Tracking Technical information and Comeptitors comparison KDS Stock Pricing Service Contract Management Stock analysis and Order Status KPI Meeting/ Task / Call / Events Management Document Management Customer master data Vehicle Delivery Management Warranty Certificate Salesman Contest Reporting and Business Intelligence DMS Integration . Link 2015 – Current status and roadmap May 2015 17

Link After Sales processes & functions After Sales Network & Workshop Mngmnt Booking Acceptance Execution Marketing & Campaign Mngmnt System configuration Remote Booking (call center, app, mobile) Workshop Cost Estimation Repair Order Management Workshop Retail Offers Agenda Workshop Booking Agenda Vehicle Acceptance Labor time and Spare Parts Catalogue Integration Workshop Leaflets SMS Gateway Customer master data Tablet Vehicle Acceptance Spare Parts Order Management Campaign Management Forum Vehicle master data Queue Management Vehicle History Inquiry Workshop Workload Courtesy Car Booking and Management Technical info integration Recall Campaigns Management Tutorship Management Customer master data Work-time Tracking Vehicle master data Warranty Claims Workshop Workload wi. TECH Integration Service Contract Management Transport Damages Management Surveys Workshop Standard Processes Standards mngmnt & monitoring process (audit) Workshops master data Audit visit agenda Warehouse reception and picking Warehouse re-planishment integration Reporting and Business Intelligence DMS Integration . Link 2015 – Current status and roadmap May 2015 18

Link demand & delivery Processes DEMAND PROCESS Change Request Identification & Requirements Change Request Evaluation Change Request Approval Approved? Change Request Planning DELIVERY PROCESS Functionl Analysis & Approval Software Design Software Development & Unit Test Integration Test User Acceptance Test No Regression Test Deploy in Production Handover to AMS . Link 2015 – Current status and roadmap May 2015 19

Link monitoring tools Dashboard. Link 2015 – Current status and roadmap May 2015 20

i. Link 2015 – Current status and roadmap May 2015 21