Hotline Overview 1 What is an anonymous reporting

Hotline Overview 1

What is an anonymous reporting hotline? • An anonymous hotline is a risk-free way for our employees [and vendors, patients, members, customers, etc. ] to freely report unethical or illegal activity. 2

Why do we need a reporting hotline? • It is a best practice which allows us to: • monitor our business through the eyes of our employees [shareholders, vendors and customers] • identify potentially harmful issues early and prevent unacceptable behavior • meet regulatory compliance obligations • mitigate business risks • open the lines of communications with reporters who want to remain anonymous 3

Why do we need a reporting hotline? (continued) • Identify and Monitor Business Risks: • • Criminal Misconduct Ethics and Compliance Financial Issues General Misconduct Harassment and Hostility Human Resources Issues Breaches of Privacy and Security Safety issues 4

Did you know? • 71 percent of hotline users would notify their supervisor of a suspected issue, and more than half desire to remain anonymous • The Association of Certified Fraud Examiners has found that a reporting hotline to be the leading method for fraud detection 5

Did you know? (continued) • Organizations with a hotline in place on average detect fraud seven months earlier than their counterparts, reducing cost per incident by 50% • According to the Fulcrum Inquiry, a third-party hotline is one of the easiest and most cost-effective internal control systems an organization can implement 6

How does an anonymous hotline work? • We publish our ethics guidelines and inform employees on how to use the hotline (web, phone, etc. ) • Employees submit reports • Reports are anonymized and delivered to us via email • Reports are available for us to administer in a Case Management System • We investigate and resolve reports as we see fit 7

Features of a Comprehensive Hotline • Available 24/7/365 via: • • • Toll-free access to domestic call center Web reporting Mobile app Email Fax Postal mail Multiple levels of reporter anonymity Next-day setup Worldwide access in 140 languages Daily incident reports, monthly summary reports Web-based Case Management System Promotional and instructional materials 8

Why Outsource? • Available 24/7/365 • Professionally trained representatives are available in English and Spanish as well as over 140 languages • Toll-free phone access eliminates concerns over cost barriers • Allows reporters to reconnect with our hotline and anonymously continue dialog if they wish • Reports are permanently retained and easily retrieved • Using an independent third-party provider allows employees to feel confident that their anonymity will be maintained and respected • Reinforces good governance • Allows us to administer reports with an online Case Management System • Provider hosts the entire IT infrastructure 9

Comparison of hotline suppliers – Features Lighthouse Services Supplier 2 Supplier 3 24/7/365 toll free phone service √ X X Live domestic operators | scripted calls √ 6 ways to submit reports √ 3 levels of reporter anonymity √ Dedicated Customer Service Representative √ Resources for: Preparation/Implementation/Ongoing Support √ Client branded web reporting pages √ Case Management System √ Exclusive client web reporting URL √ Client branded ethics hotline training video √ Promotional and instructional material √ Professionally trained staff √ Customizable collateral materials √ Rapid incident reports √ Monthly summary reports √ Company and reporter can dialog anonymously √ Web support in 36 languages √ 10

Comparison of hotline suppliers – Features (continued) Lighthouse Services Supplier 2 Supplier 3 Phone support for 140+ foreign languages √ X X General Data Protection Regulation (GDPR) Compliant √ Domestic call center √ Global toll-free number √ Custom phone and web scripts √ Exclusive client web reporting URL √ Rapid incident reports √ Fast responses: avg. time to answer 9. 3 secs √ Permanent report retention √ Comprehensive audit trail √ Large client base with over 2, 000 active clients √ 11

Comparison of hotline suppliers - Implementation Lighthouse Services Phone support for 140+ foreign languages Implementation Guide √ √ General Data collateral Protectionmaterials Regulation (GDPR) Compliant Easy to order (posters, wallet cards, etc. ) Domestic call center Anonymous Hotline Implementation Letter - North America Global toll-free number Anonymous Hotline Implementation Letter - Worldwide Custom phone and web scripts Anonymous Hotline Implementation Letter (personalized Exclusive client web reporting URL USA) Rapid incident reports Anonymous Hotline Implementation Letter (personalized Fast responses: avg. time to answer 9. 3 secs Worldwide) √ √ Sample Permanent Web report Reporting retention Page Introduction Examples √ √ Comprehensive audit trail Sample Hotline Policy Template √ √ Large client abase with over 2, 000 A active clients Guide Developing Code of Conduct: Step-by-Step √ √ Developing Policies and Procedures for Conducting an Effective Ethics Investigation √ Launching a Whistleblower Hotline Across Europe √ Supplier 2 X X Supplier 3 X X √ √ √ √ √ Dedicated customer onboarding account manager 12

Comparison of hotline suppliers – Ongoing Support Lighthouse Services Supplier 2 Supplier 3 Client Management System (CMS) Administrators Instruction Guide √ X X General Data Protection Regulation (GDPR) Data Administration √ CMS Investigators Instruction Guide √ Investigators CMS Tutorial √ CMS Online Help √ Quarterly ethics newsletters √ No-cost ethics hotline training video for employees √ e. Learning training courses - Hands-On, Interactive Ethics and Compliance Training √ Dedicated customer support team √ Low cost √ 13

Thank You 14