HCSCC Charter alignment Home Community Care HACC National

HCSCC Charter alignment… Home & Community Care (HACC) National Service Standards HCSCC Charter Objective 1: ACCESS TO SERVICES – Decided only on the basis of relative need. 1. ACCESS – Right to access health and community services. Objective 3: EFFICIENT & EFFECTIVE MANAGEMENT – that consumers receive the benefit of well-planned, efficient & accountable management. 2. SAFETY – Right to be safe and free from abuse. 3. QUALITY – Right to quality service. Objective 4: COORDINATED, PLANNED & RELIABLE SERVICE DELIVERY – consumer receives coordinated services that are planned, reliable and meet their specific ongoing needs. 4. RESPECT – Right to be treated with respect. Objective 2: INFORMATION & CONSULTATION – informed about rights & responsibilities and consulted about any changes. 5. INFORMATION – Right to be informed. Objective 5: PRIVACY, CONFIDENTIALITY & ACCESS TO PERSONAL INFORMATION – ensure that privacy and confidentiality are respected, and…access to personal information. 7. PRIVACY – Right to privacy and confidentiality. Objective 6: COMPLAINTS & DISPUTES – each consumer has access to fair and equitable procedures dealing with complaints / disputes. 8. COMMENT – Right to comment and / or complain. Objective 7: ADVOCACY – each consumer has access to an advocate of his or her choice. 6. PARTICIPATION – Right to actively participate.