Harvard IT Academy Eight Foundational Courses in FY

Harvard IT Academy Eight Foundational Courses in FY 16 Vision Q 2 Q 1 A comprehensive professional development program designed to provide Harvard’s IT staff members with the knowledge, skills and abilities to excel as “T Shaped Professionals” to the schools/units they support. Objectives 1. 2. 3. Guiding Principles Design a T Shaped Professional competency-based curriculum and course catalog that staff are motivated to participate in; in FY 15. Reinforce formal training with coaching, & on-the-job (OJT) skills enhancement, starting in FY 15. Integrate course catalog into an enterprise-wide learning management system (LMS) that supports individual development plans, course registration, and badging by FY 17. Key Performance Indicators 1. Leadership actively promotes & participates in the IT Academy, and model expected behaviors. 2. Programs designed for universitywide participation. 3. Learner focus, collaboration, openness and innovation reinforced in all programs. 1. 70% of staff ((1143) complete the common curriculum within the first 3 years of IT Academy rollout. 1. IT Academy programs receive top ratings (above 4. 5 on a 5. 0 scale) for meaningful, relevant content that motivates staff participation. 2. 50% of all managers are leading OJT skills enhancement to their staff within 2 years of Service Mindset rollout. 4. Staff members can relate programs to career maps and individual development plans. 3. 50% of course catalog curriculum is available to staff within the first year; 80% within first 2 years. 5. Staff recognition for progression in each T shaped competency track. 4. Course catalog is integrated into a corporate staff LMS within 6 months of LMS implementation. ² Empathy ² Collaborative Partnership ² Accountability Core Practices ²ITIL ²Agile ²Project Management ²Info Security Trusted Advisor ² Mission Understanding ² Proactive Problem Solving ² Effective Communications Leadership & Coaching ²Strategic Thinking ²Building Trust and Openness ²Building High Performance Teams ²Interpersonal Skills Management Effectiveness ²Performance Management ²Staff Development ²Decision Making ²Financial Responsibility ²Managing Change Specialized Disciplines ²Teaching & Learning/Academic Service Mindset Sep Oct Nov Dec Jan Feb Service Mindset Foundations, weekly Trusted Advisor Foundations, weekly ITIL Core Practices Agile Proj Mgt Leadership & Coaching ITIL Info Sec Management Effectiveness Mar Apr May Jun Becoming a Coaching Manager Universal Manager Training, ongoing Foundational courses for Specialized Disciplines vary; details added to course catalog in FY 16 Four Levels of Badging in Each Track Six Competency Tracks Service Mindset Jun Jul Aug Q 4 Q 3 Level I. Learn Instructor-led workshops designed to promote development in each of the T-shaped core competencies. II. Develop Additional courses, webinars, and other activities that staff can complete at their own pace. Badge Criteria for Badging lete the Foundations Course(s). BEGIN IN FY 16 Complete additional courses in the track, and lead a team discussion on what is important about the competency as it relates to your work, and how to best apply those skills at Harvard. PILOT IN FY 16 III. Apply Development activities that staff complete within their work teams to reinforce learning from classroom and online training. TBD - FY 17 IV. Master Advanced development opportunities for staff and managers who wish to become recognized experts and mentors in a competency area. TBD - FY 17 Tech ² Research Computing ²Library Technologies ²Communications Technologies ²Media Services ² Application Development, ²Identity & Access Management ²Cloud Dev-Ops ²Infrastructure, Networks, ²Information Security ² Support Services,