Griffin Training Ltd Introduction to Customer Service and

Griffin Training Ltd.

Introduction to Customer Service and Care By Griffin Training Ltd.

Introduction To Customer Service and Care ¢ What is Customer Service l Its Not • Just about ‘giving customers what they want’ • Just about smiling and being polite • Just about ‘serving people’ l Its Is • About your organisation • About the organisation’s Vision • About the organisation’s Values “Customer service is any human interaction that promotes the organisation’s vision”

Introduction To Customer Service and Care ¢ What is Service is about vision, values, your organisation l Your organisation’s service must be different l How you serve is as important as what you serve l

Introduction To Customer Service and Care ¢ Who are your customers? External paying customers l Internal customers l External non-paying customers l Regulated customers l Everyone is a customer

Introduction To Customer Service and Care ¢ Customer Service Myth “The customer is always right” ¢ Even if they are wrong We stick to our vision l We hold our values l We still respect them l

Introduction To Customer Service and Care ¢ Why should I care? What is my vision l What do I value l How does this impact the way I interact with people? l Customer service at work links into my life’s customer service l

Customer Service Tips 1. Know what your customers want 2. Move Beyond Satisfaction 3. Know your vision 4. Go beyond the vision

Griffin Training Ltd.