Government Emergency Telecommunications Service GETS OVERCOMING WIRELINE CONGESTION

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Government Emergency Telecommunications Service (GETS) OVERCOMING WIRELINE CONGESTION IN EMERGENCIES

Government Emergency Telecommunications Service (GETS) OVERCOMING WIRELINE CONGESTION IN EMERGENCIES

The Fundamental Issue: Network Congestion, at one of many points, can block a call!

The Fundamental Issue: Network Congestion, at one of many points, can block a call! Local Exchange Networks AT&T MCI SPRINT Local Exchange Networks Mobile Switch Government Emergency Telecommunications Service addresses wireline congestion Wireless Priority Service addresses wireless congestion at call origination and call termination 2

The GETS Calling Card Calling cards are in widespread use and easily understood by

The GETS Calling Card Calling cards are in widespread use and easily understood by the NS/EP User, simplifying GETS usage 0123 4567 8910 Disaster Response Team #1 US CITY EOC GETS priority is invoked “call-by-call” GETS is a "ubiquitous" service in the Public Switched Telephone Network…if you can get a DIAL TONE, you can make a GETS call 3

GETS Priority Features and Enhanced Routing Government Emergency Telecommunications Service 123 456 789 012

GETS Priority Features and Enhanced Routing Government Emergency Telecommunications Service 123 456 789 012 Name: Organization: Call Passed to IXC GETS Call Processed Plus!. . GETS has üExemption from control restrictions üPriority in the signaling network AIN AT IXC AT&T IXC MCI 123456789012 TONE -- Enter PIN “Please enter your destination number now” 703 -607 -6118 “You are using GETS -- AT&T” NETWORK DAMAGE / CONGESTION ENCOUNTERED Enhanced Routing and Priority Treatment Call in IXC AT&T IXC Queue IXC MCI IXC Sprint Interexchange Carriers IXC OTHER IXC Sprint IXC OTHER AT Call in AT Queue Query AIN Platform Call Queues on IXC Trunk Group Call Queues on AT Trunk Group Call Queues on Direct Trunk Group EO EO “Other” IXC calls Local Exchange User Dials Call in Carrier stopped at EO 1 -710 -NCS-GETS Routing Instructions For EO Queue CALL CONNECTED! Alternate Carrier Routing (ACR) 4

Power of GETS • • Utilizes robustness of the public switched network 6 Ways

Power of GETS • • Utilizes robustness of the public switched network 6 Ways to get to long distance networks rather than 2 Priority over public calls in signaling network Exemption from Network Management Controls Enhanced routing alternatives in public networks Priority treatment in public networks Queuing for available circuits during access and egress, including queuing for circuits to Private Branch Exchanges (PBX) during egress • GETS enhancements work for local and long distance calls 5

GETS Examples • During 9/11 event 10, 000 GETS calls attempted into/out of/within New

GETS Examples • During 9/11 event 10, 000 GETS calls attempted into/out of/within New York City and Washington area with 95% completion rate • GETS not just for priority on Long Distance Calls • GETS extremely useful with local congestion or damage – Extensive use for calls between end offices within NYC during 9/11 when local trunks damaged but long distance trunks still operational – Bridge with comm links swept away in Oregon floods – GETS connected shorelines via long distance back door – Nisqually Earthquake – GETS calls within area exempt from network management controls • During Blackout 8/14 -15 1231 GETS calls into/out of/within affected areas with 90% + success rate 6

Who is Authorized to Use GETS Organizations that support one or more of the

Who is Authorized to Use GETS Organizations that support one or more of the following five National Security / Emergency Preparedness (NS/EP) mission areas, qualify for NCS sponsorship to become a GETS user: üNational Security Leadership üNational Security Posture and US Population Attack Warning üPublic Health, Safety, and Maintenance of Law and Order üPublic Welfare and Maintenance of National Economic Posture üDisaster Recovery Non-Federal users require NCS member sponsorship 7

GETS Website: gets. ncs. gov Access the NCS GETS Homepage for information on GETS

GETS Website: gets. ncs. gov Access the NCS GETS Homepage for information on GETS Use easy to follow process to sign up for GETS Download GETS documentation and training tools 8

GETS Costs • NCS pays for calls by Federal agencies up to an annual

GETS Costs • NCS pays for calls by Federal agencies up to an annual ceiling • NCS cannot pay for non-Federal calls • Non-Federal organizations establish an account through NCS to pay for calls • GETS calls cost 7. 5¢-10¢ per minute, depending on carrier – Operator assisted and international calls are higher • Test calls to 703 -818 -3924 not billed • NCS reserves right to bill for all calls if fraud or abuse is detected 9

Familiarization and Testing • Encourage GETS cards be distributed to all personnel who have

Familiarization and Testing • Encourage GETS cards be distributed to all personnel who have a need for emergency communication – Keep some in Stockpile for unanticipated needs (≈10%) • Encourage GETS card holders to use their card to become familiar with how to use it while in a nonstressed non-emergency situation • Use it from home, office, stores, hotels, etc. , and on cellular networks – anywhere you might be in an emergency – PBX/Centrex/Payphones/Cellular may not recognize 710 area code – we need to get them fixed before an emergency occurs – Report problems to GETS User Assistance – 1 -800818 -GETS or (703 -818 -GETS) – Use toll-free or CAC (1010 xxx) numbers if 710 -NCSGETS fails • Incorporate GETS into your exercise scenarios 10

How Do You Order GETS? • If your organization already participates in GETS, your

How Do You Order GETS? • If your organization already participates in GETS, your Point of Contact (POC) applies for GETS for all users within the organization • To sign up a new organization: – Go to gets. ncs. gov to sign up on-line, or – Call 866 -NCS-CALL, then choose option 1 • Upon approval, GETS cards are mailed to the POC within a week 11

For More Information MAILING ADDRESS: NCS (N 2) P. O. Box 4502 Arlington, VA

For More Information MAILING ADDRESS: NCS (N 2) P. O. Box 4502 Arlington, VA 22204 -4502 WEBSITES: TELEPHONE: Information/Sign-Up • 1 -866 NCS-CALL (Option 1 for GETS) Trouble Reporting (24 x 7) • 1 -800 -818 -4387 E-MAIL: http: //gets. ncs. gov ncs@dhs. gov 12