Forth Housing Association Welcome to Forth Housing Association

Forth Housing Association Welcome to Forth Housing Association we hope you find the following information useful.

Forth Housing Association Our Management Committee last met on 31 st August 2015 They considered the following business:

Forth Housing Association Annual accounts for 2014/15 showing: • A healthy surplus to credit to reserves

Forth Housing Association Management Accounts to June showing: • Most income and expenditure being in line with expectations

Forth Housing Association Tenant participation report showing: • Updates on tenant group activity • Good levels of ongoing tenant satisfaction • A reduction in the number of complaints received

Forth Housing Association Treasury Management report showing • The state of our savings and loans • The fact that we paid off £ 642, 095 in loans over the year

Forth Housing Association Policy reviews relating to: • Publicity • Procurement • IT Strategy • Entitlements, Payments & Benefits

Forth Housing Association Our Management Committee will next meet on 28 th September The agenda will include the following business:

Forth Housing Association Election of the new Office Bearers

Forth Housing Association Maintenance update giving monitoring information for recent maintenance works

Forth Housing Association Development report updating progress regarding all current and planned new homes

Forth Housing Association Maintenance update giving monitoring information for recent maintenance works

Forth Housing Association Tracy, our Income Maximisation Officer, is available to help tenants Ask for an appointment to see her if you wish help or advice

Forth Housing Association The following are some of the areas you may wish to speak to Tracy about: • Housing Benefit entitlement • Income support • Disability living allowance • Tax credits • Cheaper fuel tariffs • Budgeting difficulties

Forth Housing Association We are renewing our gas safety contract with please make sure you cooperate with appointments etc as their work aims to keep you safe.

Forth Housing Association Check our revised web site at www. forthha. org. uk to keep up to date

Forth Housing Association The introduction of Universal Credit has started This will change the way rent is paid for many tenants Ask staff for more information

Forth Housing Association If you would like to move to a smaller home to avoid paying the bedroom tax we are prioritising such moves To find out more ask staff

Forth Housing Association Our tenant satisfaction survey told us: 94% of tenants are satisfied with our overall service SATISFACTION OVERALL

Forth Housing Association Our tenant satisfaction survey told us: 95% of tenants are satisfied with the way we keep them informed

Forth Housing Association Our tenant satisfaction survey told us: 89% of tenants are satisfied with the quality of their home HOME CONDITION

Forth Housing Association Our tenant satisfaction survey told us: 92% of tenants are satisfied with the management of their neighbourhood

Forth Housing Association Our tenant satisfaction survey told us: 84% of tenants are satisfied that their home is value for money

Forth Housing Association Our tenant satisfaction survey told us: 93% of tenants are satisfied with our reactive maintenance service REPAIRS SERVICE

Forth Housing Association Our tenant satisfaction survey told us: In 14 out of 19 questions Forth received the best results of the 4 landlords involved

Forth Housing Association Tenants should remember they have the following rights & responsibilities • The right to live in their home for as long as they want • The responsibility to ensure their rent is paid in advance every month • The right to have their home well maintained • The responsibility to look after their home and keep it in good condition

Forth Housing Association Tenants should remember they have the following rights & responsibilities • The right to peace and quiet from neighbours • The responsibility to give neighbours peace and quiet • The right to have their neighbourhood well looked after • The responsibility to look after any garden areas and the neighbourhood around their home

Forth Housing Association Our latest newsletter is now available. Ask at reception for a copy.

Forth Housing Association Start-Up Stirling provide support to new households rehoused following homelessness. They also provide a crisis foodbank for those in need For more info see www. startupstirling. org. uk

Forth Housing Association Work is progressing with plans for new homes in Cornton, Dunblane, Raploch and Cultenhove

Forth Housing Association Our staff team has a new structure • Corporate Services covers all our support functions

Forth Housing Association Our staff team has a new structure • Tenant Services covers all frontline contact with tenants

Forth Housing Association Our staff team has a new structure • Development is carried out by our Development Coordinator

Forth Housing Association Our AGM is on Wednesday 9 th September at 7 pm in the Raploch community Campus