Electronic Document Exchange The Latest and Greatest in

Electronic Document Exchange: The Latest and Greatest in Interstate Communication Kerry Newcombe, OCSE/Northrop Grumman Jan Raffauf, Indiana DCS Child Support Bureau Debbie Packard, Illinois HHS Department of Child Support Services ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina

E R I C S A Electronic Document Exchange v Provide states with a method to exchange child support and UIFSA documents electronically v States receive documents faster, do not have to rely on mail v Solicited documents – request and receive a response to requests v Unsolicited documents – send documents to support case processing v Implementation - August 2012 ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina

E R I C S A EDE Demo ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina

E R I C S A Indiana IV-D Background v State administered/county operated v Highly judicial v 92 counties v Approximately 300, 000 cases v Average 320 new UIFSAs/month ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina

E R I C S A Indiana EDE – Getting Started v State Registry Setup scanning & doc storage Drafted procedures Played with it Modified procedures ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina

E R I C S A Indiana EDE – Getting Started v Counties Involved county Field Consultants Webmail with EDE Guide to counties Start: 1 county downloading unsolicited docs Revised procedure ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina

E R I C S A Indiana EDE – Getting Started v 92 Counties Add 5 -10 counties per week Field Consultant talks with counties Monitor downloading Send everything from State Registry through EDE Send certified docs by US Mail Scanning equipment ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina

E R I C S A Expanding Indiana EDE Usage v Expanding County Usage Sending Requests Downloading Responses Responding to Requests v More Document Types v More States v Enhancements ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina

E R I C S A Indiana Lessons Learned v Start small, but START! v Stay flexible and revise v It’s pretty simple! ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina

E R I C S A Illinois’ Business Case Proposal v. EDE application moved into production August 20, 2012 v. The assumption was made that EDE would: Allow states to begin building a case or initiate actions more quickly Assist workers by having critical CSE documents readily available Aid workers in determining next case action ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina

E R I C S A Illinois’ Business Case Proposal v. Sharing a limited number of imaged documents would: Facilitate the design and development process Suggested documents include § Birth certificates § Affidavits of paternity § Court orders § Genetic test results ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina

E R I C S EDE User Roles A There are 4 user types that can be assigned to workers: Role Type Code Role Name SU Requestor SV Responder Role Description This role may perform the following functions: - Make a request - Download requested documents - Upload unsolicited documents This role may perform the following functions: - Respond to a request - Download unsolicited documents - Assign a request to self - Release a request previously assigned to self ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina

E R I C S A EDE User Roles Role Type Code Role Name Role Description SW Requestor and Responder This role may perform the following functions: - Make a request - Respond to a request - Download requested documents - Upload unsolicited documents - Download unsolicited documents - Assign a request to self - Release a request previously assigned to self ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina

E R I C S A Role Type Code Role Name SX Superuser EDE User Roles Role Description This role may perform the following functions: - Make a request - Respond to a request - Download requested documents - Upload unsolicited documents - Download unsolicited documents - Assign a request to self ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina

E R I C S A Contact Information v Jay Butler, OCSE, Northrop Grumman jay. butler@ngc. com; (615) 892 -0554 v Kerry Newcombe, OCSE, Northrop Grumman kerry. newcombe@ngc. com; (540) 955 -1471 v Jan Raffauf – Project Manager, Indiana Department of Child Services; (317) 508 -5030 Janet. Raffauf@dcs. IN. gov v Debbie Packard, Public Service Administrator, Illinois; (815) 987− 7977 Deborah. Packard@Illinois. gov ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina