Chapter 2 Images of Managing Change Mc GrawHillIrwin

Chapter 2 Images of Managing Change Mc. Graw-Hill/Irwin Copyright © 2009 by The Mc. Graw-Hill Companies, Inc. All rights reserved.

Images of Managing Change Images of Change Outcomes Images of Change Managers: -Director -Coach -Navigator -Interpreter -Caretaker -Nurturer Three Core Uses of the Images • Controlling… – Top-down view of management – Fayol’s theory of management: planning, organizing, commanding, coordinating and controlling. • Shaping… – Participative style of management – Improving the capabilities of people within the organization 2 -2

Images of Change Outcomes Images of Managing Change Images of Change Outcomes Images of Change Managers: -Director -Coach -Navigator -Interpreter -Caretaker -Nurturer Three Core Uses of the Images • Intended Change: – Change is a result of planned action • Partially Intended Change: – Change may need to be re-modified after it is initially implemented • Unintended Change: – Forces beyond the control of the change manager 2 -3

Images of Change Managers Images of Managing Change Images of Managing Images of Change Outcomes Images of Change Managers: -Director -Coach -Navigator -Interpreter -Caretaker -Nurturer Intended Images of Partially Change Intended Outcomes Unintended Controlling. . . (activities) Shaping. . . (capabilities) DIRECTOR COACH NAVIGATOR INTERPRETER CARETAKER NURTURER Three Core Uses of the Images 2 -4

Images of Change Managers Images of Managing Change Images of Change Outcomes Images of Change Managers: -Director -Coach -Navigator -Interpreter -Caretaker -Nurturer Three Core Uses of the Images Coach Director § Relies upon building § Based on an in the right set of image of values, skills and management as “drills” that are control and of deemed to be the change outcomes best ones to be as being drawn upon in order achievable. to achieve desired § Supported by the n organizational -step models and outcomes. contingency theory. § Related to OD approaches. 2 -5

Images of Change Managers Images of Managing Change Images of Change Outcomes Images of Change Managers: -Director -Coach -Navigator -Interpreter -Caretaker -Nurturer Three Core Uses of the Images Interpreter Navigator § The manager § Control is the heart of creates meaning for management action, other organizational although a variety of members, helping external factors mean that them to make sense managers may achieve of various some intended change organizational outcomes and others will events and actions. occur over which they have little control. § Supported by the sense-making § Supported by theory of contextualist and organizational processual theories of change. 2 -6

Images of Change Managers Images of Managing Change Images of Change Outcomes Images of Change Managers: -Director -Coach -Navigator -Interpreter -Caretaker -Nurturer Three Core Uses of the Images Nurturer Caretaker § The manager’s control § Even small changes may have a large impact on is severely impeded by organizations and a variety of internal managers are not able to and external forces control the outcome of beyond their scope. these changes but may The caretaker nurture their organizations. shepherds their This facilitates organizations along as organizational qualities best they can. that enable positive self§ Supported by lifeorganizing to occur. cycle, population§ Related to chaos and ecology and Confucian/ Taoist theories. institutional theories. 2 -7

Three Core Uses of the Images of Managing Change Images of Change Outcomes Images of Change Managers: -Director -Coach -Navigator -Interpreter -Caretaker -Nurturer Three Core Uses of the Images • These six images of change managers have three core uses: – They highlight a variety of assumptions that change managers make about change and increase the awareness of different interpretations of change. – They draw attention to the dominant images of change within an organization. – They highlight a range of perspectives available to change managers. 2 -8