Attachment 8 Delivering OneOnOne Rapid Response Services Step

Attachment 8: Delivering One-On-One Rapid Response Services

Step 1: Ask Did s/he receive RR services? Yes? No? Ask Example “Did you already receive information on unemployment insurance and an overview of workforce services at a meeting, event or one-on-one? ” What to Do If Yes, Skip Steps 2 -4 and Record RR Service in CC If No, Proceed to Step 2.

Step 2: Administer LEAP What You’ll Need Okay. Will you take the LEAP Assessment? Layoff to Action Planner What to Say Example “Most people find that they have a lot of stress after being laid off. The stressors usually fall into one of 8 categories. The LEAP will help you identify the challenges that most need your attention. It will help us in our work together to prioritize, plan and take action. What to Do Explain to the client how to take the LEAP Assessment and how to score it. Then ask the client to return it to you when done so you can review the results together.

LEAP Assessment Categories Each Section of the LEAP asks clients to evaluate their level of concern in each of the following categories: • • Finances Emotions & Attitude Health & Social Support Use of Time Next Career More Education & Training Job Search Use of Services & Resources The level of concern in each category is assessed by totaling scores based on the total scores recorded for each category: • • • If the total is 25 -32. The client is very concerned. If the total is 16 -24. The client is concerned. If the total is 8 -15, the client is not overly concerned. Instruct the client to look at the reverse side to pursue actions to mitigate the areas of concerns.

Step 3: Review the LEAP Results with Client Makes Sense! According to LEAP Your top areas of concern are…. What to Say Example “Your top 2 areas of concern appear to be in the categories of _____and _____. Which of the actions did you check mark as ones you would like to take to address those areas of concern? I will be helping you to address any issues around sections 5 -8. For the other issues you’ve prioritized, I’m going to share some resources here in your booklet. “

Step 4: Provide Relevant Resources at WFC and in RR Packet Thank you! Here are some resources that will be helpful to you. What You’ll Need Rapid Response Layoff Packet & WFC Info What to Say Example “Based on your scores, I think you would benefit from some resources here at the workforce center and some others listed in your Rapid Response Layoff Transition Packet. ” What to Do Example • Hand Out a RR Packet & explain resources available. • Store a Rapid Response Service in Connecting Colorado

Resources • Unemployment Insurance Video (20 min): https: //e-colorado. coworkforce. com/cdlecontent/ui/index. html • File for Unemployment: www. coloradoui. gov, click “File a Claim” • Order RR Materials: www. nationsprint. com/clients/archives • List of RR Coordinators: https: //e-colorado. coworkforce. com Rapid Response Team Room • Online, Real-Time List of WARNs Received: www. colorado. gov/pacific/cdle/layoffassistance • Desk Aid “Storing RR Services in CC” https: //e-coloradoworkforce. com Rapid Response Team Room • Rapid Response Reports: Biweekly, Quarterly, Annual. Send email to karen. hoopes@state. co. us to add or remove. Consider saving these links in your Internet browser as “Favorites”