247 IT Service Desk Quick Reference Guide If

24/7 IT Service Desk Quick Reference Guide If its URGENT … MAKE A PHONE CALL 1 -800 111 -1111 (x 1111) -------------------------------------------If its less urgent, you can choose from 3 ways to access the Service Desk … If you choose to EMAIL … If you choose to use the self service portal… 1 -800 111 -1111 (x 1212) www servicedesk@site. com Click “service desk” on the Intranet to access self service portal Include a summary in the subject line, and more detail in the body of the email Step 1: Click Service Desk on the intranet or go to www. XXXXXXXX (no passwords needed as the tool knows who you are based on your computer login) Step 2: You will be presented with the homepage depicted below. From here, using the menu on the left or the icons on the page, you can: Find out more about a current Major IT Incident Create an IT request or report an IT incident Create a Property request or report a fault View the status of any of your open requests/incidents View the status of your previous resolved requests/incidents Search for any of your requests/incidents Step 3: If you are making a request which requires approval, you will need to complete an approval form, which you can find at XXXXXXX Step 4: Once fulfilled or resolved, your approval to close the ‘ticket’ will be requested via email. A detailed User Guide is available on the intranet at guidespot. place