2019 Diversity Equity Inclusion DEI Pulse Survey Presented

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2019 Diversity, Equity & Inclusion (DEI) Pulse Survey Presented by Megan Blair Sr. Clinical

2019 Diversity, Equity & Inclusion (DEI) Pulse Survey Presented by Megan Blair Sr. Clinical Information Analyst Customer Performance Metrics & Improvement Quality Department Phillip Lipka Employee Engagement Program Manager Michigan Medicine Human Resources

What is the Many Voices DEI Pulse Survey? • New annual DEI-related Pulse Survey

What is the Many Voices DEI Pulse Survey? • New annual DEI-related Pulse Survey • Administration dates: October 14 to October 25 Why? • DEI is a top priority at Michigan Medicine • Allows for an Engagement check-up 2

Press Ganey vs. Survey Solutions platform Press Ganey: Survey Solutions: • 5 -point rating

Press Ganey vs. Survey Solutions platform Press Ganey: Survey Solutions: • 5 -point rating scale with an N/A option. • 6 -point rating scale with no N/A option. • Online survey available in English, Spanish, French, and Korean. * • English and Spanish online surveys with French and Korean translation guides. • Respondents must click the “SUBMIT” button at the end of the survey for final responses to be captured. * The Faculty survey will only be available in English. • Partial responses captured without clicking “SUBMIT” button at the end of the survey. 3

What’s included in the survey? • Engagement questions from Press Ganey. • Survey will

What’s included in the survey? • Engagement questions from Press Ganey. • Survey will focus on the following DEIrelated domains: • • DEI Communication Respect Teamwork • Net Promoter Scores (NPS) 4

Net Promoter Score (NPS) NPS % Promoters % Detractors NPS will range from -100%

Net Promoter Score (NPS) NPS % Promoters % Detractors NPS will range from -100% to 100% with 100% being the most favorable result. 5

Survey questions 6

Survey questions 6

Definitions can be accessed from the "Key Terms" hyperlink in the upper right corner

Definitions can be accessed from the "Key Terms" hyperlink in the upper right corner of the survey. 7

What else do I need to know? • Employee eligibility file • Work Area

What else do I need to know? • Employee eligibility file • Work Area Codes (WACs) not being used • Taking the survey • Culture Coaches and DEI Implementation Leads 8

Eligibility requirements 9

Eligibility requirements 9

Your role • Participation rates • NPS as key metric • Action planning Key

Your role • Participation rates • NPS as key metric • Action planning Key information and resources related to the survey are available on the DEI Pulse Survey website: http: //diversity. med. umich. edu/pulse. html 10

Questions Contacts: Megan Blair, Quality, blairml@med. umich. edu Phillip Lipka, Human Resources, plipka@med. umich.

Questions Contacts: Megan Blair, Quality, blairml@med. umich. edu Phillip Lipka, Human Resources, plipka@med. umich. edu Patti Andreski, Office for Health Equity & Inclusion, pandresk@med. umich. edu