ZONTA DISTRICT 4 SPRING WORKSHOP CONFLICT RESOLUTION CONFLICT

ZONTA DISTRICT 4 SPRING WORKSHOP CONFLICT RESOLUTION

CONFLICT �Natural part of life �Doesn’t have to be negative when handled appropriately �Why it happens ◦ Personal differences-opinion, beliefs, religion ◦ Clash of ideas, choices or actions ◦ Poor communication

PREVENTING CONFLICT �All conflict cannot be prevented but it can be addressed �Discuss the expected behaviour of club members ◦ Respect differences ◦ Treat others as you want to be treated ◦ Keep negative opinions to yourself, bring serious concerns to the appropriate leadership ◦ Keep your distance, don’t engage in the negative topic

CONFLICT RESOLUTION �Address the issue early �Address the issue in private (if it is safe), not in front of others �Expect discomfort �Be specific and objective �Focus on the solution �Be open �Respond constructively

CONFLICT RESOLUTION �Keep a sense of humour �Listen �Learn to compromise �Don’t attempt to resolve conflict when tempers are flaring �Know when to retreat �Practice forgiveness

DEALING WITH CONFLICT IN A LEADERSHIP ROLE �Presidents may be called upon to resolve conflict between members ◦ Encourage them to resolve the issue themselves ◦ If you have to mediate, follow similar steps discussed ◦ Ensure you take time to hear both sides of issue ◦ Maintain boundaries ◦ Work towards a solution with disgruntle parties but be prepared to make a decision