z Series End to End Management OMEGAMON Product

z. Series End to End Management OMEGAMON Product Overview © 2006 IBM Corporation

IT Service Management Agenda § Today’s Challenges § Tivoli Availability Management solutions § Tivoli OMEGAMON Overview § Summary 2 © 2006 IBM Corporation

Customer Challenges © 2006 IBM Corporation

IT Service Management Barriers to success in Availability Tivoli and Availability Productsistoincreasing simplify process management, cross Complexity of IT Operations due to proliferation of enhance SME Silos and domain isolation, and reduce costs. Composite through enhanced consumability widespread adoption of complex Applications Desktop Experts and Tools Network Experts and Tools Server Database experts Mainframe Experts and Tools Application Experts and Tools Mainframe Experts and Tools … and more …. Availability Management Change & Configuration Mmgt. Release Management Identity & Access Management … 4 Resources are Flat Expectations are Climbing • 100% Availability IT • Change on Operations demand Expenses. Service Dependencies Span Silos are Flat • SOX Compliance © 2006 IBM Corporation

IT Service Management IT Issues Improve Quality of Delivered Service Reduce operational costs Position for Business Change Demonstrate & Communicate IT value to the Business 5 © 2006 IBM Corporation

IT Service Management IT Perspective “I just need to see what is going on and going wrong before the customers do. ” UK Data Centre Manager 6 © 2006 IBM Corporation

IT Service Management IT Management Issues § Lack of continuity between tools and procedures Ø No view of technology underpinning critical systems Ø Excessive downtime with Performance Issues § Technology Views, not Service Views Ø No Business/Service Impact, too many consoles & missed events § Limited Automation - High Operator Intervention Ø No prioritisation based on Business Impact § Fragmented Availability and Performance Statistics Ø Manually Collated and Reported § Lack of efficient communication Ø Of Service Availability or IT Contribution to the Business 7 © 2006 IBM Corporation

IT Service Management IT Management Requirements § Integrated & efficient tools and procedures Ø Connected view linking Business with IT Ø Increased Availability / Improved Performance § Application and End to End Business Service Views Ø Showing Business/Service Impact & Priorities, 1 console, clarity § Pro-active Service Management - Policy Automation Ø Prioritised based on Business Impact § Automatic Collation & Reporting Ø Of Availability and Performance Statistics § Easily Communicate IT Performance / Activities Ø Service Availability & IT Contribution to the Business 8 © 2006 IBM Corporation

IT Service Management Compelling Reasons to Integrate Do These Statements Ring True ? § “We have a lot of tools being used in isolation” § “There is a lack of integration between products” § “Our focus is on technology silos, rather than enterprise wide systems management” § “The management solutions I buy are not exploited to their maximum capability” § “Total cost of ownership of our management tools is too high” 9 © 2006 IBM Corporation

IT Service Management Difficult Questions That Result When customers complain of poor response time, three basic questions are asked of IT: 1. “All systems are green, yetyet there’s a problem? ” 1. systems are green, there’s a problem? ” 2. alert(s) culprits of performance problems? ” 2. “Which alert(s) areare thethe real culprits of performance problems? ” 3. “Why can’t issues be found before they become problems? ” 10 © 2006 IBM Corporation

IT Service Management Application Performance Issues Common Scenario § Based on criticality, emergency team called together § Team investigates using disparate tools and metrics § Responsible expert determines, plans § Potential causes isolated to section of infrastructure and implements actions to fix problem Cost § Resolution deployed § § § § Identify 11 Experts test their individual area to determine cause Problem Possible actions brainstormed Eliminated Resolution determined, often using different tools § If problem persists, or new problem arises, repeat entire process Some customers experience performance delays A few report the problem, more customers are frustrated Help desk reports problem after numerous calls Performance delays confirmed, cause unknown Isolate Diagnose Take Action Evaluate Time © 2006 IBM Corporation

IT Service Management Application Performance Issues Tivoli Solution Helps Reduce Cost and Time § Perform segmentation analysis on all mortgage transactions during a specified time period to isolate the performance issue § Determine that performance delay is due to application, not network § Increase number of DB 2 wait time connection pools to alleviate long wait times. Cost Problem § Eliminated Obtain deep diagnostics from the isolated segment to understand why there is a delay § ITCAM shows DB Connection pool has a high number § the Determine that the 8 of concurrent waiters and that wait time is over corrective action seconds § Proactively identify vital mortgage application is resolved the performing poorly performance issue § Customers trying to submit refinancing for their home loan § Verify DB 2 connection experience a 12 second delay pool wait times and response times § Mortgage application volume is increasing – signs of a potential performance issue Identify 12 Isolate Diagnose Take Action Evaluate Time © 2006 IBM Corporation

IT Service Management 13 © 2006 IBM Corporation

IT Service Management 14 © 2006 IBM Corporation

IT Service Management The IBM Solution Portfolio Delivering high-performing composite applications. Analyze and Measure Transactions & Services Manage Application Monitor Infrastructure ITCAM for RTT 15 ITCAM for Web. Sphere ITCAM for SOA Tivoli Enterprise Portal ITM, OMEGAMON XE © 2006 IBM Corporation

IT Service Management Integrating with TEP – Centralized Management Distributed Mainframe § z. AAP processors § Cryptographic Coprocessors § CICS TS 3. 1 § CICS JMV statistics § IMS Connect § DB 2 v 8. 1 § Comm Server Network Management Interface data § IPv 6 support in Net. View § IBM DS 6000 & 8000 Storage § Linux § USS § Web. Sphere AS § WMQ, WIB 16 Tivoli Enterprise Portal § § § Composite Applications • Response Time Tracking • SOA • Web. Sphere § § UNIX Windows Linux OS/400 DB 2, Oracle, Microsoft SQL, Sybase Linux my. SAP, Siebel HACMP Microsoft Exchange Microsoft. NET Virtual Servers Citrix, VMWARE ESX Web. Sphere (Portal/Server) SOA WMQ, WICS, WBI Universal Agent End To End Management © 2006 IBM Corporation

IT Service Management Create your own Composite Application Workspace TEP included with ITM 6. 1, OMEGAMON & ITCAM Products Multiple Customized Composite Application Management Views 17 Operating Systems & MW Native z/OS Health End to End Transactions WBI Infrastructure WAS & J 2 EE Applications Databases © 2006 IBM Corporation

IT Service Management OMEGAMON Overview 18 © 2006 IBM Corporation

IT Service Management OMEGAMON® OMEGAMON – Legacy 3270 console giving system programmers direct access to mainframe systems (z/OS, CICS, DB 2, IMS, MN, Storage) OMEGAMON XE – Web browser interface monitors multiple system components and their interactions with other components allowing IT professionals to quickly diagnose and resolve complex problems (As above and USS, MQ, WAS, CC, Linux) OMEGAMON DE – Integrates multiple OMEGAMON XE monitors to show application performance and resource usage across a heterogeneous environment (Integrates ALL OMEGAMON XEs) 19 © 2006 IBM Corporation

IT Service Management OMEGAMON – Enabling Features § Service Views/Reports Ø Correlated to end user experience Ø Visualise Business Impact Ø Communicate value to Business § Integrated consistent look & feel Ø All data though single GUI Ø Single common architecture Ø Shared functions § Proactive management Ø Intelligent alerting Ø Event correlation Ø Automation § Communication Ø Business views, acknowledge, inform, reports, historical 9/30/2020 © 2006 IBM Corporation

IT Service Management Help Desk, Management 21 Easy to use … for Everybody © 2006 IBM Corporation

IT Service Management Help Desk, Management 22 Easy to use … for Everybody © 2006 IBM Corporation

IT Service Management Service Desk Easy to use … for Everybody Including data from Response Time Tracking to determine Business Impact 23 © 2006 IBM Corporation

IT Service Management Technical Schematic 24 Easy to use … for Everybody © 2006 IBM Corporation

IT Service Management Technical Overview 25 Easy to use … for Everybody © 2006 IBM Corporation

IT Service Management Z/OS 26 Easy to use … for Everybody © 2006 IBM Corporation

IT Service Management Unix 27 Easy to use … for Everybody © 2006 IBM Corporation

IT Service Management Easy to use … for Diagnosing § All plattforms/All Users“ Ø personalised Ø Access anywhere/anytime § Problem Handling Ø Diagnosis from one single point Ø All Information directly accessable 28 © 2006 IBM Corporation

IT Service Management Define Situation Easy to run Administration § All plattforms/All Users Policy Automation Knowledge Base Ø personalised Ø Access anywhere/anytime § Problem Handling Ø Diagnosis from one single point Ø All Information directly accessable § Administration Ø Data Collection Ø Integration/Presentation 55 Out of the Box 29 © 2006 IBM Corporation

IT Service Management Alerting Best Practice with OMEGAMON #1 – Boolean logic within alerts allows us to check whether multiple conditions exist that may affect a (sub)system #2 – Exceeding a threshold repeatedly triggers an event as opposed to a one time spike Metric value #2 #1 Cycle Time 30 System Memory Time User Connections Correlated Events © 2006 IBM Corporation

IT Service Management Proactive management – Intelligent alerts Select • Value to check • Severity of Problem • Sampling Interval • Where to run 9/30/2020 © 2006 IBM Corporation

IT Service Management Automation – Simple (Take Action) STC 03865 00000290 LOG ' XEDB 2 Thread CBSYSMGT_PKG 17 Updates 416 STC 03865 00000290 LOG ' XEDB 2 Thread CBSYSMGT_PKG 16 Updates 212 9/30/2020 © 2006 IBM Corporation

IT Service Management Automation Example – UNIX Looping Task 3. If so, issue KILL command to stop task 1. When CPU > 95% 2. Evaluate another alert rule to see if one particular process is ‘looping’ 33 © 2006 IBM Corporation

IT Service Management Automation Example – UNIX Looping Task 5. If command OK, wait 5 minutes then check original alert rule to see if resolved 4. If problem with command entry, send ‘error’ email 34 © 2006 IBM Corporation

IT Service Management Communication – Acknowledge and Take ownership 9/30/2020 © 2006 IBM Corporation

Customer Success Stories © 2006 IBM Corporation

IT Service Management Swiss Re Business Challenge § Provide insurance agents with uninterrupted access to critical information while managing a growing volume of transactions and increasingly complex business services Business Benefits "With IBM Tivoli OMEGAMON software we have increased the quality of our DB 2 mainframe service to a remarkable extent and can manage our DB 2 environment to its highest level. " - Erwin Schaefer, Systems Engineer Swiss Re 37 § Achieved 99. 99 percent availability of its IBM DB 2® mainframe environment while reducing operating costs; reduced problem resolution time from several days to less than one day; increased staff productivity; reduced number of unsolved problems to virtually zero; helped IT staff better align its resources to business needs Solution § § § IBM Tivoli Enterprise Console® IBM Tivoli Monitoring IBM Tivoli OMEGAMON XE for CICS® IBM Tivoli OMEGAMON® XE for DB 2 plex IBM Tivoli OMEGAMON XE for Web. Sphere® Application Server § IBM Tivoli OMEGAMON XE for Web. Sphere MQ on z/OS® © 2006 IBM Corporation

IT Service Management QBE Insurance Group Business Challenge § Desired a consistent and reliable view of critical systems across all platforms § Wanted to reduce the number of tools for managing different platforms § Needed to monitor new applications developed on the Web. Sphere platform Business Benefits “IBM Tivoli OMEGAMON provides QBE with the ability to view our critical enterprise-wide IT resources from one common interface. We could not do this previously, and as our environment becomes more complex, the ability to do this speeds up the time to recognise and fix problems” —Steve Squires Manager Consolidated Platforms QBE Insurance 38 § Single, integrated interface to monitor all systems § Reduced levels of cross-training due to easy-to-use graphical interface with consistent look and feel § Can identify and resolve critical problems quickly Solution § Enterprise solution with proven support, flexibility and ability to deliver § Replaced ASG with Tivoli OMEGAMON XE monitors for OS/390, DB 2, CICS § Replaced BMC with Tivoli OMEGAMON XE monitors for Oracle, AIX § Tivoli OMEGAMON XE monitors for Web. Sphere Application Server, Web. Sphere MQSeries, DB 2 UDB and Linux; Universal Agent and Intelliwatch © 2006 IBM Corporation

Summary © 2006 IBM Corporation

IT Service Management What To Look For In A Performance Management Solution §Key Characteristics: Ø Ø Ø 40 Fast time-to-value – solution installation and configuration Proactively identify composite application problems Quickly isolate what needs to be fixed Automate problem resolution Integrate with complete IT lifecycle solution © 2006 IBM Corporation

IT Service Management Realising the Value of Performance Management Improve Availability of Mission-Critical Composite Applications Ø Decrease downtime Ø Quickly isolate problems Ø Proactively recognize and prevent performance problems at the end user Improve IT Staff Productivity Ø Simplified end-to-end transaction management Ø Correlate across subsystems Ø Prove transaction service level delivered at the end user 41 © 2006 IBM Corporation

IT Service Management 42 © 2006 IBM Corporation