Your Website Chat Live Customer Support Solution Instant

Your Website Chat & Live Customer Support Solution "Instant Customer Gratification " SM Brought to you by: Affordable Business Productivity and Communications Software

• Are you looking for a way to give better customer service to visitors on your website(s)? • Would you like to view the “live” traffic on your website(s), and identify repeat visitors? • Is it important for you to know what sites referred these visitors, and what search terms (if any) were used to find your site?

• Are you looking for a way to stop shopping cart abandonment on your e -commerce website(s)? • Would you like to turn more website visitors into customers? • Is it important for you to know detailed web statistics for your website(s)?

If you answered ‘YES’ to any of these questions, is your answer! Let’s see how Answer. Chat works…

"Instant Customer Gratification" Chat Button When a visitor comes to your website, they can instantly see if an operator is available to chat with them, to answer their questions. Did you know that it is estimated that 67% of website visitors leave an e-commerce site before completing their purchase, because they are unable to find the information they need to complete it. Answer. Chat provides ‘live’ assistance to online shoppers.

"Instant Customer Gratification" After Hours Button If no operators are available to chat, a different Answer. Chat button is automatically displayed. When a visitor clicks on this button, an e-mail form will open up allowing the visitor to easily send you an e-mail. This allows customers to contact you for assistance anytime, day or night.

"Instant Customer Gratification" Track Your Visitors You can easily track visitors to your website(s) from any computer, even from home. Check out each visitor to see if they are a repeat visitor, if they have previously chatted with an operator, which page(s) they have viewed, how long they have spent on your site, which browser they are using, and much more. Knowing who your customers are, and what they are looking for, is the best way to make them repeat customers.

"Instant Customer Gratification" Start Chat – Step 1 When a visitor clicks on the Answer. Chat button, a new window will open up asking them for their name and e-mail address (only if they would like to have a copy of the chat session e-mailed to them). This enables you to know who you are chatting with, and provides the customer with a written copy of your answers to their questions. This minimizes the need for the customer to jot down your answers as you are chatting.

"Instant Customer Gratification" Start Chat – Step 2 Once the visitor clicks the Start Chatting button, the chat window will open up and a message will display that says, “Please wait for an operator to respond. ” Answer. Chat will automatically search for your next available operator, either in a ‘priority’ fashion, or a ‘balanced’ fashion, selectable by you. You can easily change this selection at any time. This gives you full control of your operators.

"Instant Customer Gratification" Start Chat – Step 3 The request to chat window opens up on the computer of the next available operator. It displays the name of the visitor, the referring page, and plays a ringing sound. You can choose to start the chat session, send the chat to the next operator, or send the visitor to the e-mail form. A 15 second timer will automatically send the chat to the next operator if you are away from your PC or unable to answer right away. If no operators are available, the visitor is sent to the e-mail form.

"Instant Customer Gratification" E-Mail Form When an operator is not available to chat, the visitor has the option to easily send you an e-mail. You can customize the text (and background color) of the away message, and change it again any time. This is a valuable tool, especially if you need to provide a special ‘vacation’ away message, etc…

"Instant Customer Gratification" Chat Session Begins Once you accept the chat, the visitor automatically receives a customized greeting message. You can change this greeting at any time, and you can have a customized greeting for each individual operator, if you wish. You can select the operator name you wish to use for each operator. If you don’t want a visitor to know your real name, you can call yourself ‘Operator 14’, as an example.

"Instant Customer Gratification" Operator’s Window You can now chat back and forth. Whenever text is received, on either side, a sound is played. From this window you can also view the pages your customer has visited and your customer’s web data. You can use the Quick Links to ‘push’ a web page, file or graphic to your customer, or use the Quick Messages to easily respond to frequently asked questions. You can also forward the chat to another operator, if a customer needs special assistance.

"Instant Customer Gratification" End Chat Once the chat session has ended and you close your chat window, a copy of the chat text will be sent to the visitor by e-mail (if they entered their e-mail address at the start of the Answer. Chat session). Any URLs, e-mail addresses, or pages that were ‘pushed’ to the visitor, will appear as highlighted text, enabling the visitor to easily click and view those pages again, whenever they wish.

"Instant Customer Gratification" Website Stats Answer. Chat also gives you the ability to view stats for the website traffic generated on your site. You can see how many pages were viewed, the number of users who visited only one page. Plus, you can see the top requested pages and the top sites that referred a user to your site. These stats can be viewed at anytime and are instantly updated when someone visits your site.

Best of all… is very affordable! You pay only $49. 95 per month (for 1 -3 operators) and $29. 95 per month (for each additional 3 operators) Prices include FREE software upgrades!

"Instant Customer Gratification" This concludes the Answer. Chat demo. For more detailed information please visit our website at www. ANSWERCHAT. com (where you can chat with an operator live, M-F 8: 30 am – 5 pm Eastern Time, or call 1 -800 -666 -4800. You may also reach us at info@answerchat. com We look forward to chatting with you! Copyright© 2002 Alpha Media® All Rights Reserved