Your Future is Bright but It Could Be

Your Future is Bright, but… It Could Be Brighter Heather Boutell Director of Financial Aid, Vanderbilt School of Medicine Brent Tener Director, Student Financial Aid and Scholarships Vanderbilt University TASFAA

Your Brighter Future: Today’s Topics The Bus – Flintstone Style Managing versus Leading Manager and Company Recognition Characteristics of a Great Workplace TASFAA 2019

Your Office as a Bus, Powered Flintstone Style Picture your office as a bus, but you need to power the bus only with the effort of the people on the bus. There are four types of people on the bus: • • Runners Joggers Walkers Riders Adapted from Ron Clark, Ron Clark Academy, NASFAA Conference 2014 TASFAA 2019

Your Office as a Bus, Powered Flintstone Style, cont. • Runners – They are the individuals who make your organization go. Replacing these people would be really difficult. They are selfmotivated and self-starters. They handle mistakes well and move on. Feed your runners! • Joggers – Do a solid job and add value to the team. These individuals are talented, but selfish ambition and/or inconsistent performance can keep them from being a runner. Joggers can become runners with coaching and support. Joggers often think they are runners. Adapted from Ron Clark, Ron Clark Academy, NASFAA Conference 2014 TASFAA 2019

Your Office as a Bus, Powered Flintstone Style, cont. • Walkers – Sometimes go in the right direction. Difficult to give them anything additional to what they are already doing. Rarely do these people ever become joggers and even less likely they will ever become runners. • Sitters – Simply, these people are dead weight. It may be a “fit” issue and they need help finding a job better suited for their particular skill set. Adapted from Ron Clark, Ron Clark Academy, NASFAA Conference 2014 TASFAA 2019

Your Office as a Bus, Powered Flintstone Style, cont. Walkers and sitters should be moved out of your organization. As leaders and managers, we should spend the majority of our time working with the runners! Adapted from Ron Clark, Ron Clark Academy, NASFAA Conference 2014 TASFAA 2019

Discussion TASFAA 2019

Who are You: Manager or Leader? The major difference between managers and leaders is the way they motivate people who work or follow them. Many people are both, they have management jobs but they realize they cannot buy hearts, especially to follow down a difficult path. From changingminds. org/disciplines/leadership TASFAA 2019

Who are You: Manager or Leader? Managers have subordinates • Authoritarian, transactional style – Managers have a position of authority vested in them by the organization. – Subordinates work for them and largely do as they are told. – Management style is transactional; the manager tells the subordinate what to do and the subordinate complies because they have been promised a reward (at a minimum, their salary) for doing so. • Work focus – Managers are paid to get things done, as they are subordinates, too. – Often with tight constraints of time and money. – They naturally pass on this work focus to their subordinates. • Seek comfort – They tend to be risk-averse and will seek to avoid conflict where possible. – They generally like to run a “happy” ship. From changingminds. org/disciplines/leadership

Who are You: Manager or Leader? Leaders have followers • Leaders do not have subordinates; at least not when they are leading. – Most organizational leaders do have subordinates, but only because they are managers. – When they want to lead, they have to give up formal authoritarian control. To lead is to have followers and following is always a voluntary activity. • Charismatic, transformational style – Telling people what to do does not inspire them to follow to you. You have to appeal to them, showing how following them will lead to their hearts’ desire. – They must want to follow you enough to walk into situations and take risks they otherwise would not take. – As part of their persuasion, they typically promise transformational benefits, such that their followers will not just receive extrinsic rewards but will somehow become better people. TASFAA 2019

• People focus Who are You: Manager or Leader? – Leaders are always good with people and quiet styles that give credit to others (and takes blame on themselves) are very effective at creating loyalty. – Although leaders are good with people, this does not mean they are friendly with them. In order to keep the mystique of leadership, they often retain a degree of separation. – Leaders do pay attention to tasks and they are very achievement focused. What they do realize, however, is the importance of enthusing others to work towards their vision. • Seek risk – Leaders appear to be risk-seeking, although they are not blind thrill-seekers. – While pursuing their vision, they consider it natural to encounter problems and hurdles. They are comfortable with risk and will see routes that other avoid as potential opportunities for advantage. From changingminds. org/disciplines/leadership TASFAA 2019

Who are You: Manager or Leader? Bottom line: You may need to be both. However, your strengths and abilities and your particular role may lead you (push you) into being more of one than the other. TASFAA 2019

Discussion TASFAA 2019

Company initiated Presence based Performance based Manager initiated Quadrant 1: • • Impact 2. 24 Frequency 1. 17 Verbal Praise Personal Notes Public Recognition Spontaneous celebrations Special privileges Morale-building meetings Pictures and notes on bulletin boards Quadrant 2: • • Cash awards Employee-of-the-month awards Annual awards banquet Tickets to entertainment events Print successes in company publications Performance is major basis for promotion Attendance awards Quadrant 3: Quadrant 4: • • • • Holiday parties Gifts and cards on birthdays Personally signed birthday cards Snacks Manager has meals with employees Manager greets employees as they arrive Manager socializes with employees Impact 2. 02 Frequency 1. 55 Free coffee and drinks Annual party, picnic, or trip Reception for retirees Turkey on holidays Public ads of employee appreciation Exercise facilities for employees Hats, mugs, etc. , with logo Impact 1. 70 Frequency 2. 38 Impact 1. 82 Frequency 2. 49 Gerald H. Graham, Jeanne Unruh TASFAA

12 Characteristics of a Great Workplace • Do I know what is expected of me at work? • Do I have the equipment and material I need to do my work right? • At work, do I have the opportunity to do what I do best every day? • In the last seven days, have I received recognition or praise for good work? • Does my supervisor or someone at work seem to care about me as a person? • Is there someone at work who encourages my development? TASFAA 2019

12 Characteristics of a Great Workplace, continued • At work, do my opinions seem to count? • Does the mission/purpose of my company make me feel my work is important? • Are my co-workers committed to doing quality work? • Do I have a best friend at work? • In the last six months, have I talked to someone about my progress? • This year, have I had opportunities at work to learn and grow? TASFAA 2019

9 Worst Mistakes You Can Make at Work • Backstabbing • Gossiping • Taking Credit for Someone Else’s Work • Having an Emotional Hijacking • Announcing You Hate Your Job • Bragging • Telling Lies • Eating Smelly Food • Burning Bridges TASFAA 2019

Discussion TASFAA 2019