Your Employee Assistance Program Your Lifes Journey Made

Your Employee Assistance Program: Your Life’s Journey – Made Easier © 2019 Magellan Health, Inc.

Objectives Describe your EAP benefits. Identify how to access the EAP. Explain reasons people use EAP services. 2

Common reasons people use EAP services #The. Juggle. Is. Real Manage stress Work conflict Enrich relationships Build coping skills Improve sleep Boost emotional health Support a healthy lifestyle Build a support system Enhance problem-solving skills Alcohol/substance use concerns Child and elder care resources 3

Who is eligible Your life’s journey – made easier Employee Household members Dependents 4

How to contact your EAP 24 hours a day/7 days a week Call your program’s toll-free number or Log on to your member website 5

When you call your EAP Validate Affirm Engage Connect 6

Consultation/counseling Common reasons people use these services ✓ Cope with a big life transition ✓ Develop better parenting skills ✓ Manage stress ✓ Relationship issues ✓ Resources 7

Coaching ✓ Handling work stress ✓ Improving relationships ✓ Setting fitness and nutrition goals ✓ Improving sleep Available by telephone or video conference 8

When you visit the website ✓ Program tiles for easy access ✓ Provider search ✓ Live Chat ✓ Monthly newsletter & live webinar ✓ Learning center − A robust collection of health and wellness information ✓ Convenient links to download mobile apps 9

Self-care programs Programs That Fit Any Life’s Journey 10 Fear. Fighter® Anxiety, panic & phobia Mood. Calmer Depression OCFighter Obsessive compulsive disorder RESTORE® Insomnia & other sleep difficulties SHADE Substance use disorder Comfort. Able Chronic pain

Work-life Connecting members at every age and every stage Resources for every life event ✓ Parenting ✓ Special needs ✓ Pet ownership ✓ Moving ✓ Marriage ✓ Aging loved one ✓ Divorce ✓ Grief and loss 11

Legal and financial Help for simple to complex problems Financial coaching Consultations available over the phone or in-person Access to financial coaches and Fraud Resolution Specialists. TM Legal assistance Online tools, education and resources Identity theft resolution 12

Member journey Kathy • Age: 48 • Work location: Indianapolis, IN • Fun facts: Loves to read and volunteer for a reading literacy program. Situation: • Recently separated with a sevenyear old daughter, preparing to divorce. • Concerned about her mother’s physical and mental ability to live alone in North Dakota. • Trying to convince her mother to move closer to her. • Stress is overwhelming and she’s having problems sleeping. 13

Member journey Phil • Age: 30 • Work location: Saint Louis, MI • Fun facts: Played college football and volunteers with his church every Sunday morning. Situation: • Father of twin toddlers. • He and his partner both work fulltime. • Works a lot of overtime and his sister helps care for his children when his childcare falls through. • Wants to spend more time with his partner and children, but is concerned about his finances. • Feels stressed about planningfor the future. 14

Member journey Emilee • Age: 34 • Work location: Works at home in California • Fun facts: Enjoys travelingand making scrapbooks. Situation: • Single parent. • Five-year old son diagnosed with autism. • Trying to navigateher son’s first year of school and address his special needs. − Gets frequent calls from her son’s school. • Feeling anxious and having difficulty concentratingand focusing. 15

Your Employee Assistance Program Call toll-free or visit us on the web 24 hours a day/7 days a week Thank you! CONFIDENTIAL INFORMATION The information presented in this presentation is confidential and expected to be used solely in support of the delivery of services to Magellan members. By receipt of this presentation, each recipient agrees that the information contained herein will be kept confidential and that the information will not be photocopied, reproduced, or distributed to or disclosed to others at any time without the prior written consent of Magellan Health, Inc. 16

Your Employee Assistance Program