YOUR DEPARTMENT NAME IN ALL CAPS EDIT THIS

YOUR DEPARTMENT NAME IN ALL CAPS EDIT THIS TEXT ON TITLE MASTER SCTEM Higher Education Travel & Expense Management Webinar Series By Higher Education, For Higher Education

Presenters YOUR DEPARTMENT NAME IN ALL CAPS EDIT THIS TEXT ON TITLE MASTER Jimmy Romo Darrin Robertson Dallas Stewart Peter Nardelli G. M. Specialty Sales Manager: Travel & Manager: Client Business Rental Sales Reimbursement Services Delta Air Lines Consulting Services Manager University of Utah Christopherson Business Enterprise Holdings Travel

FINANCIAL & BUSINESS SERVICES University of Utah Travel & Reimbursement Services May 24, 2018 Presented by Darrin Robertson fbs. admin. utah. edu

FINANCIAL & BUSINESS SERVICES Agenda • University of Utah – Campus information • Yesterday – How Travel developed • Today – Current stats • Tomorrow – Trends fbs. admin. utah. edu

FINANCIAL & BUSINESS SERVICES University of Utah • • • Est. in February 28, 1850 Campus located in Salt Lake City 31, 860 students – 23, 879 Undergraduates – 8, 071 Post Graduate • University of Utah Asia Campus – Opened in Songdo, Incheon, South Korea in 2014 • Sustainability – Ranked 3 rd by the EPA for annual green power usage among Universities – 31% of power coming from wind and solar resources • PAC-12 Conference – 2011 – 2012 first year as member • 2002 Winter Olympics – Olympic Village for athletes – Opening and Closing ceremonies fbs. admin. utah. edu

FINANCIAL & BUSINESS SERVICES Travel Services Yesterday • Travel was born out of AP – Late 90 s • Developed Trip. Tracker 2000 – Outside developer – Paper – Department keyed fbs. admin. utah. edu

FINANCIAL & BUSINESS SERVICES Travel & Reimbursement Services Today • 28, 000 Trips (Calendar 2017) – – – • $45 million in Travel Expenses – • 60% of airfare 20 years ago built Trip. Tracker – – – • $16 million in Airfare Christopherson Business Travel – • 22, 000 Employee Trips 4, 000 Affiliate Trips 2, 000 Student Trips Won SCTEM award 2005 Home grown system Expense and payments Airfare reconciliation tool Great and cheap tool Travel Services becomes Travel & Reimbursement Services – Summer 2017 fbs. admin. utah. edu

FINANCIAL & BUSINESS SERVICES Travel & Reimbursement Services • Before PAC 12 – Trip. Tracker great tool – Changes • Paperless • Duty of Care • Mobile • RFP for Travel Expense System - Spring 2018 – – Travelers want mobile capabilities University wants better Duty of Care Paperless receipts and automated approvals Possibility to add other employee reimbursement to system fbs. admin. utah. edu

FINANCIAL & BUSINESS SERVICES University of Utah and Affiliates • Christopherson Business Travel – University of Utah was first University • Contracts – Delta Air Lines, Alaska Airlines and Southwest – Enterprise and National Car Rental – Hertz – Preferred Local Hotels fbs. admin. utah. edu

FINANCIAL & BUSINESS SERVICES University of Utah Contracted Travel Management Company Christopherson Business Travel • Benefits of using a contracted travel agency are: – Advisors • Dedicated On-site Model – Account Management • Consultative approach – Technology-Total Travel Management • Map to track travelers-risk management • Dashboard to manage travel program – Vendor relationships fbs. admin. utah. edu

FINANCIAL & BUSINESS SERVICES COMMITTMENT TO EXCELLENCE CHRISTOPHERSON BUSINESS TRAVEL fbs. admin. utah. edu

FINANCIAL & BUSINESS SERVICES fbs. admin. utah. edu

FINANCIAL & BUSINESS SERVICES CONSULTATIVE ACCOUNT MANAGMENT fbs. admin. utah. edu

FINANCIAL & BUSINESS SERVICES fbs. admin. utah. edu

ENHANCEMENTS TO DELTA EDGE SUITE The beyond-contract value you need DELTA EDGE SELF SERVICE Delta Professional Portal Provides Ease and Transparency • Sky Partner™ Reporting • Delta Edge Wallet – NEW • Delta Edge Points • Unlimited Name Changes – NEW • Operational Excellence Calculator THE DELTA EDGE DIFFERENCE Reliable Operations and Award-Winning Support • Operational Performance Commitment™ • Delta Edge Meetings • 24/7 Live Global Sales Support • Dedicated Sales Account Executive CORPORATE PRIORITY FROM DELTA EDGE Exceptional Travel Experiences Exclusively for Corporate Travelers • • • Complimentary Preferred Seats Check-in Recognition Onboard Recognition – NEW Priority Boarding for Sky. Miles® Members Priority Upgrades for Medallion® Members • • Priority Standby Protection from Downgrades and Denied Boarding Priority Service Recovery Delta Sky Club® and Delta Vacations® Discounts

DELTA EDGE MEETINGS Industry-first move linking corporate meetings with business travel Delta Edge Meetings has begun rolling out in phases to corporate accounts. • The newest addition to the Delta Edge suite of services and designed specifically for certain corporate accounts to integrate with Corporate Sales Agreements (CSAs). Delta Edge Meetings offers simplicity, flexibility and value. • • • Automatically receive the better of Delta Edge Meetings or CSA pricing available for meeting travel. Benefits are available with each meeting registered. Meetings travel will count towards contract fulfillment targets. Options are available to receive detailed reporting and additional financial incentives. * Corporate Travel Managers and meeting attendees will receive Delta Edge benefits such as Corporate Priority, Preferred Seats and Edge Points. ** *Meeting reporting and backend incentive payments are only available when DEM is included in the OSI. Backend incentive payments only apply to meetings with 50+ attendees. **Delta Edge program benefits are available to select accounts that have US point of sale discounts as part of their corporate sales agreement and an assigned US account manager. Some benefits like Corporate Priority are only eligible on flights that are both Delta marketed and operated. Terms and conditions apply and are available at delta. com/edge

WELCOME to the BUSINESS RENTAL PROGRAM

GLOBAL OPPORTUNITIES FOR THE TWO BRANDS • NASPO Value. Point (formerly WSCA-NASPO) is the nation's largest public cooperative contracting organization. • Established in 1947 NASPO provides the highest standard of excellence in public cooperative contracting. • NASPO's State Member category is comprised of the directors and staff of the central purchasing offices in each of the 50 states, the District of Columbia and the territories of the United States. • All of the cooperative contracts are led by one of the 50 states on behalf of the other states. • Currently NASPO has 60 contract portfolios.

GLOBAL OPPORTUNITIES FOR THE TWO BRANDS States Using NASP – EHI Program Alaska Kentucky New Hampshire Oregon Arkansas Louisiana New Jersey South Dakota California - Costa Mesa Maine Nevada Utah Colorado Missouri New York Vermont Connecticut Montana Ohio - DAS Washington Delaware North Carolina Ohio - IUC Wisconsin Idaho North Dakota Oklahoma West Virginia

GLOBAL OPPORTUNITIES FOR THE TWO BRANDS One global contact with localized support Customized billing solutions One global agreement Consolidated billing Customized reporting Negotiated pricing

In Closing • Become a SCTEM member today Membership is free! • Learn more by visiting sctem. org • The 2018 SCTEM Conference will be September 23 -26 in Austin, Texas • Registration for the conference is now open

Questions? • • Dallas Stewart – dallas. stewart@cbtravel. com Jimmy Romo – jimmy. room@delta. com Peter Nardelli – peter. Nardelli@ehi. com Darrin Robertson – darrin. robertson@Utah. edu