Yesterday Interview strategies Interview qualities Typical questions good

Yesterday �Interview strategies �Interview qualities �Typical questions good answers

Today �Teams What are teams? Types of teams Conflict resolution Team strategies

Teams �A good team is better than the sum of its parts: � 1 + 1 = 3

Teams �Formal teams Permanent committees �Informal Task forces and problemsolving teams

Teams �Advantages üIncreased information üBroad knowledge base üDiversity of views üAcceptance of solutions üPerformance levels

Teams �Disadvantages ü Peer pressure (strong among young people) ü Hidden agendas ü Free riders (lazy members) ü High costs

Teams �Good team communication Select members carefully �Agree on project goals �Take time to bond �Clarify individual responsibilities �

Teams �Good team communication �Set clear processes �Select tools and techniques �Check progress often

Teams �Team Dynamic �This are the interactions and processes that happen to make and keep a good team

Teams �Team Dynamic �Individual roles (what each member does) �Team rules (what is allowed) �Team Identity (what kind of a team are we)

Teams �Team Decision Making �When a team needs to solve a problem, or perform a task they usually go through 5 phases

Teams �Team Decision Making �Orientation (learn about problem or task �Conflict (Members may disagree about how to approach the task)

Teams �Team Decision Making �Brainstorm (as a group, think of ways to do the task) �Emergence (the best way is suggested by a team member)

Teams �Team Decision Making �Reinforcement (other team members agree on this solution)

Teams �Conflict in teams �When team members disagree, it may be for one or more of the following reasons

Teams �Conflict in teams �Not �No enough resources clear team roles �Poor communication �Power struggles �Differing goals

Teams �Conflict in teams �Conflict can be divided into two categories: destructive (bad) and constructive (good)

Teams �Constructive Conflict �Exposes problems �Gets all members involved �Generates new ideas

Teams �Destructive Conflict �Wastes energy �Destroys team spirit �Divides the team against each other

Teams �Destructive Conflict �Wastes energy �Destroys team spirit �Divides the team against each other

Teams �Resolving conflict �When there is conflict, it must be dealt with in one of the following ways

Teams �Resolving conflict �Communication (team members should talk to each other) �Openness (team members should be honest with each other. Say exactly what they want.

Teams �Resolving conflict �Flexibility (adapt to different team members. Change your ideas) �Alliance (smaller teams may form within the big team)

Teams �Conflict resolution strategies �Win-Win �Win-Lose �Lose-Lose

Teams �Overcoming Team Resistance �No team can exist without some resistance, but there are ways to effectively overcome it

Teams �Overcoming Team Resistance �Be understanding �Let team members know if you are worried �Don’t be personal

Teams �Effective Teams �A good and effective team will have the following qualities

Teams �Effective Teams �Clear purpose �Creative thinking �Focused efforts

Teams �Effective Teams �Open communication �Agreement on decisions �Conflict resolution

Teams �Team Meetings �A key to good teamwork is having regular meetings to make sure all members are doing what they need to do

Teams �Team Meetings �To have a good meeting, we must decide on the following factors

Teams �Purpose – Why are we having this meeting? �Participants – Who is needed for this meeting?

Teams �Agenda – What will be discussed in this meeting? In what order? �Location – Where is the meeting taking place?

Teams �Agenda – What will be discussed in this meeting? In what order? �Location – Where is the meeting taking place?

Teams �Meetings will be in the consult/join style �Either way, to stay on track, an effective meeting will have one leader

Teams �An effective meeting will follow the following rules:

Teams �Stay focused – remember what the meeting is about. Don’t talk about other things �Follow the rules – don’t do things that will hurt the team

Teams �Promote participation – make sure all team members are involved �Participate actively – answer all questions. Bring up any issues you want talked about

Teams �Close effectively – Decide on what needs to be done before the next meeting by each member

Teams �Close effectively – Decide on what needs to be done before the next meeting by each member

Teams �The key to a good meeting is good listening. �Many barriers exist that hurt our listening

Teams �Listening Barriers �Different opinions �Bad reactions �Selective listening (hear what you want to hear)

Teams �Listening Barriers �Physical distractions �Poor note taking �Self involvement (only interested in your own ideas)

Teams �Listening Barriers �Physical distractions �Poor note taking �Self involvement (only interested in your own ideas)

Teams �Effective listening �In order to get the most out of meetings, we must listen effectively

Teams �Effective listening �Minimize physical distractions �Give your opinion on other’s ideas �Take notes

Teams �Benefits of listening �If we do these things there are many benefits:

Teams �Remember these strategies when working in your own teams. Your team can go from this:

Teams �To this:

Happy National Holiday! See you next week!