YaleNew Haven Hospital Welcome Marna Borgstrom June 20

Yale-New Haven Hospital Welcome Marna Borgstrom June 20, 2010

Yale New Haven Health System Overview Critical Indicators Yale-New Haven Bridgeport Greenwich System Total Licensed Beds 944 425 176 1, 545 Inpatient Discharges 54, 507 19, 712 12, 907 87, 126 Medical Staff 3, 252 865 589 4, 706 Employees** 7, 168 2, 518 1, 837 12, 131 Yale-New Haven Hospital Corporate Services Bridgeport Hospital Greenwich Hospital *FY 2009 Audited **Medical staff numbers excludes non-MD Affiliated/Allied Health; includes residents, fellows & MD hospitalists ***From SM 101 A-M-Head Count Report as of October 1, 2009 (excludes residents, fellows, and MD hospitalists who are captured in the medical staff numbers); HSC count of 608 is included in the System total • Call Center • Clinical Planning & Education Program Enhancements • Communications • Corporate Compliance • Emergency Preparedness • Financial Planning & Budgeting • Health Information Network/MIS • Human Resources • Institute for Excellence • Internal Audit • Managed Care Contracting • Performance Management • Planning & Marketing • Quality Improvement • Reimbursement • Specialty Network Relationships • Supply Chain Management • System Business Office 1

Yale-New Haven Hospital Business Plan Overview Our vision is to be one of the top 10 hospitals nationally 2

Destination Hospital l Exemplary quality, safe and efficient patient centered care l High patient and employee satisfaction l Clinical program breadth and depth l Cutting edge technology l Strong operating performance l National recognition 13

Clinical Advances l Achieved strongest clinical outcomes for liver and kidney transplantation in New England l Opened Smilow Cancer Hospital l Named to the US News and World Report Honor Roll for the third consecutive year 4

Clinical Technology l Replacement of aging equipment l Investments in cutting edge technology Ø Interventional laboratories Ø Operating rooms l Simulation center development l Commitment to maintaining highest technology MR OR 85

Perioperative Services Overview Primary Objectives: Elimination Of “Never Events” And Flawless Patient Flow l Joint collaboration between YSM Surgical Leadership and YNHH Executive Leadership l Opportunities for strengthened OR leadership and enhanced operational efficiencies have been identified and implementation is underway Ø Organizational structure Ø Key performance indicators Ø Executive scorecard and daily operating report 6

Operating Priorities l Excellent patient safety and flow l Service excellence l Nursing Magnet l Clinical program growth Ø Service line development (Neurosciences) l Integrated inpatient/outpatient electronic medical record l Transfer center l Healthcare reform positioning 7

Challenges l Limited primary care access in community and little at YNHH and YSM l Clinical care coordination across services l Information system integration across the care continuum l Access to capital l Positioning for healthcare reform 8