Wyoming Medicaid Provider Web Portal Wyoming Medicaid Provider

Wyoming Medicaid Provider Web Portal Wyoming Medicaid Provider Workshops Summer 2015 Presenter: Kilee Thompson, Field Representative

Provider Web Portal q Located on the Wyoming Medicaid Website o o o 2 http: //wymedicaid. acs-inc. com Select Provider Portal (Left Hand Navigation Bar) For Returning Providers enter User ID and Password For New Providers, please follow the steps outlined in the next slide 24 October 2020

Gaining Access to the Provider Web Portal q If you have not already enrolled to receive access to the Wyoming Medicaid Provider Web Portal, please follow these directions: o Fill out the Wyoming Medicaid EDI Enrollment Application and Agreement which is located on the Wyoming Medicaid website under Forms->Wyoming Medicaid – EDI Applications ->EDI Enrollment Application and Agreement o Once completed successfully, you will receive a Wyoming Medicaid EDI Welcome letter which will contain all the information you will need to register for the Provider Web Portal o Go to the Provider Portal Link and select the Web Portal Link under New Providers o Follow steps outlined to register for the Provider Web Portal o Directions on how to register are also outlined in the Wyoming Medicaid provider manual in Section 8. 5. 2. 1 3 24 October 2020

Provider Web Portal Services q The Wyoming Medicaid Secure Provider Web Portal delivers the following services o Submit claims o Upload claim attachments o Retrieve Remittance Advices o Submit “Ask Wyoming Medicaid” inquiries o Submit and retrieve Prior Authorization requests and responses o Perform LT 101 Inquiries o Enter PASRR o User Administration o Create claim templates o Update provider demographics 4 24 October 2020

Navigating the Provider Web Portal 5 24 October 2020

Navigating the Provider Web Portal: Claims • Create claims • Create templates • Edit/ delete saved claims • View submitted claims • View/Edit/ Delete templates 6 24 October 2020

Navigating the Provider Web Portal: Attachments Uploading a Claim Attachment • Enter Pay-to Provider ID • Enter Client ID • Enter Claim From Date of Service • Enter Claim To Date of Service • Enter TCN if you have it • Enter Attachment Control Number • Enter Attachment Type • Upload File 7 24 October 2020

Navigating the Provider Web Portal: Remittance Advice • Enter NPI or Provider ID • Select Provider ID • The last 24 weeks of Remittance Advices will be available Troubleshooting: If you are unable to access this area of the Provider Web Portal, please update or have an office administrator update your user privileges by going to Manage Users->Update or Remove Users. 8 24 October 2020

Navigating the Provider Web Portal: User Administration Provider Tip: Always have more than one office administrator if possible. Only an office administrator can reset a password, or add, update or remove a user. 9 24 October 2020

Navigating the Provider Web Portal: Provider Demographics Only office administrators have access to update Provider Demographics. • Update Possibilities for Pay-To Providers Only • • • 10 DBA Name Provider Phone and Fax Number Provider Email 24 October 2020 • • • Provider Physical Address Provider Payment Address Provider Correspondence Address

Navigating the Provider Web Portal: Ask Wyoming Medicaid • Quick, easy way to submit a question regarding: • • • Claims Client Eligibility EDI Services Provider Web Portal Troubleshooting Wyoming Medicaid Policy. • Great way to receive a response back in writing • Responses are not immediate 11 24 October 2020

Provider Web Portal Tutorials q Many tutorials exist on the Wyoming Medicaid website for the Provider Web Portal q Provider Web Portal Tutorials o http: //wymedicaid. acs-inc. com / Click on Provider / Web Portal Tutorials q They include: o o o o 12 Provider Web Portal Registration LT 101 Inquiry PASRR 278 Prior Authorization Electronic Submission Claims Maintenance and RA Retrieval TPL & Medicare Secondary Claims Institutional Professional 24 October 2020

Resources q Wyoming Medicaid Website – http: //wymedicaid. acs-inc. com o Provider Manuals and Bulletins § Click on Provider / Provider Manuals and Bulletins / Select Provider Type / CMS-1500 Provider Manual or Institutional Manual / Section 8. 5. 2 – Web Portal q EDI Services o o o o 13 1. 800. 672. 4959 Option 3 9 -5 MST Monday – Friday EDI Enrollment Form Provider Web Portal Registration Technical Support for Provider Web Portal Training Password Resets 24 October 2020

Questions? 14 24 October 2020