www sygma pro PLATFORM FOR IT Roberto Beneduci

www. sygma. pro PLATFORM FOR IT Roberto Beneduci, CEO & Co-founder, Sygma Jan 2018 (draft)

PROBLEM(S) – we’re here to solve 1

PROBLEM(S) – we’re here to solve Trace customers communication Accounting customers (profit loss) Monitor and drive Employees work and performance Keep Information update and available Optimize, Organize, Automate and Monitor work processes Manage multi Cloud services 1

PROBLEM(S) – we’re here to solve Every day, Sys. Admin, Dev. Ops, Ceo need to login in to each of these services § Email or Ticket System (Like Kayako, Freshdesk, Zenddesk or other) § Write down and/or Trace hours spent for customer activities § Update information about customers equipment data in excel, word… § Keep trace of password in excel, lastpass. . § Check if services expire, domain, ssl, warranty, contract, software maintenance… § Write down time spent with Remote Control session § Manage customers Backup (local backup or any other cloud backup) § Manage customers Cloud Server (in Amazon, Azure, Digital. Ocean…) § Manage other customers cloud service as DNS, Email, Archive, Storage 1

How Sygma help in daily works and Cloud 1

HOW SYGMA HELP - DAILY WORKS Ticket System like Freshdesk and Kayako Activity Tracking (and Time Tracking) to help billing. Report customer and operator Deadlines management Contract management Password manager like Last. Pass Company/Customers database – web customer portal and more 1

HOW SYGMA HELP - CLOUD Cloud Server management: coretech cloud, Amazon AWS…wip Azure, Digitalocean. Cloud Backup centralized console: 1 Backup…wip Acronis backup Mail integration DNS zone management Mail Archive solution integrated di Mailstore technology Cloud storage: dropbox, onedrive, google drive, amazon s 3 and more 1

Target Market 1

TARGET CUSTOMERS Immediate Customer Targets Managed Service Provider (MSP) & Cloud Service Provider (CSP) 1

SGYMA TARGET CUSTOMERS Additional Customer Targets Any Company for internal department (not MSP/CSP) § § § IT Manager Help Desk System Engineering Sys. Admin Dev. Ops Developer 1

Why Now 1

WHY NOW • Cloud imposes new approach to manage customer • The company that provide technical support are moving to become MSP and CSP • IT «guy» consultant/technician must become small and medium business company to continue to manage their customer and need advanced tools not just MS Office 3

Macroeconomic Trends that Benefit Sygma 1

MSP Market https: //www. businesswire. com/news/home/20170913005656/en/Managed-Services-Market 2017 ---Global-forecast 3

CSP Market https: //www. gartner. com/newsroom/id/3815165 3

CSP Market https: //www. gartner. com/newsroom/id/3815165 3

Help. Desk Automation Market https: //www. technavio. com/report/global-helpdesk-automation-market-2015 -2019 3

Help. Desk Automation Market https: //www. marketsandmarkets. com/Press. Releases/cloud-backup. asp 3

Competito rs 1

COMPETITORS Solarwinds MSP (ex GFI Max Focus) 3

COMPETITORS Autotask 3

COMPETITORS Connect. Wise 3

Business Model – not just saas 1

BUSINESS MODEL 30% from platform Saa. S revenue (Low Price) 70% from Cloud services (own and third parties) 25

Business Risk 1

BUSINESS RISK § Google, Amazon or Azure will integrates everything § The web become less open § We fail in adapt/improve the platform § Our reputation suffer due to missteps 25

Team 1

TEAM • • • Roberto Beneduci (Founder) - 20 years experience in MSP/CSP Francesco Piccolo (Co-Founder) - CTO & Developer Christian Carelli – Senior developer Cloud integration Davide Cinquini – Front end developer Monica Gatti – Front end developer Andrea Manzini – Sygma Agent developer (consultant) Salvatore Di Natale – App i. OS/Android developer (consultant) Alessandro Fiore – Chrome/Firefox plug in developer (consultant) Yefry Figueroa – Cloud Architect docker/container (consultant) Jan Jezek – software technology and microservice (consultant) Alessandro Davanzo – Cloud System Engineering Claudio Agnesani – System Engineering cloud backup and mail archive 25

Roadma p 1

ROADMAP Product User Experience Design + UI Improvment Testing / QA Engineering Scalability Third parties Integration Agent architecture Customer Success API Customer Service Marketing Content/Media/Research PR/Press Events Webinar Sales Internationalization Push cloud services Sales/Marketing Investments: Organic free traffic, PPC & Social, Branding, Events Technology Investments: cloud integration, agent improvment 25

POTENTIAL ACQUISITION OR strong PARTNERSHIP ISL (remote control) Antivirus Billing system Cloud provider 25