WWW Employers Claim com Employers Claim Management Inc

WWW. Employers. Claim. com Employer’s Claim Management, Inc. P. O. Box 5614 Montgomery, AL 36103 -5614 Jim Dodds Jimdodds@employersclaim. com 334 -277 -9395 334 -398 -2694 (c) Steve Searle Stevesearle@employersclaim. com 334 -277 -9395 334 -399 -2879 (c)

The Key to SAFETY Engaging Mid Level Management • The supervisor • What gets measured get done (improved) • Explain why this works

Engaging Mid Level Management • Participation from supervisors is a critical element of a successful safety program

Engaging Mid Level Management • Supervisors are the interface between management and employees • They are the key to achieving most business objectives • Supervisors are one of the greatest influences over employees

Engaging Mid Level Management • Supervisors are the interface between management and employees • They are the key to achieving most business objectives • Supervisors are one of the greatest influences over employees

Engaging Mid Level Management Why Focus on the Supervisor ? Because supervisors play a critical role in building and maintaining a successful safety culture

Engaging Mid Level Management When Supervisors Drive Safety • Employee safety behavior improves • Compliance to safety rules increases • Accident investigation is more thorough

Engaging Mid Level Management In Order For This To Happen Supervisors Must: • Be committed to the mission • Be visible to employees

Engaging Mid Level Management • Participation from supervisors is a critical element of a successful safety program • Supervisor participation can be measured

Engaging Mid Level Management Use leading indicators to measure supervisor involvement • Daily crew meetings • Safety observations (USA) • Hazard recognition (USC) • Role in new employee orientation • Training (involvement) • Accident investigation

Use Leading Indicators to Measure Supervisor Involvement Daily Crew Meetings – The 5 “D’s” • Daily Objective • Description • Delegation • Deadlines • Dedication

Use Leading Indicators to Measure Supervisor Involvement Safety Meetings • Prepare • Pinpoint • Personalize • Picturize • Prescribe

Use Leading Indicators to Measure Supervisor Involvement Safety Observations A. W. A. R. E. • • • Announce Watch Ask Reinforce Express

Use Leading Indicators to Measure Supervisor Involvement Hazard Recognition Four categories of hazards • Physical • Chemical • Ergonomic • Biological

Use Leading Indicators to Measure Supervisor Involvement Role in new employee orientation • Define the supervisor’s role? • Did the supervisor do a good job? • Documentation

Use Leading Indicators to Measure Supervisor Involvement Training (involvement) Tips: • Establish clear and measurable objectives • Design training to meet the objectives • Understand the adult learner • Use techniques to engage employees

Use Leading Indicators to Measure Supervisor Involvement Accident Investigation - Document the incident - Collect the facts - Identify unsafe acts / unsafe conditions - Suggest corrective action

Engaging Mid Level Management • Participation from supervisors is a critical element of a successful safety program • Supervisor involvement can be measured • Awareness of being observed can motivate supervisors to become more involved in safety

Engaging Mid Level Management • Reactivity • The Hawthorne effect

Safety Observations ATTENDED DAILY CREW MEETINGS 7 6 5 Supervisor 1/5/2018 1/6/2018 1/7/2018 1/8/2018 1/9/2018 4 A. Jones √ √ √ C. Smith √ X √ √ √ M. Brown X X √ √ √ S. Johnson √ √ X X X R. Fields √ √ X X √ 3 2 1 0 January Feburary A. Jones C. Smith March M. Brown April S. Johnson May R. Fields Accident Investigation Lag Time (days) SAFETY MEETING PARTICIPATION 16 14 Supervisor Jan Feb Mar Apr May Jun 12 A. Jones Yes Yes Yes 10 C. Smith No No No M. Brown Yes No S. Johnson No No No Yes Yes R. Fields No No Yes Yes 8 6 4 2 0 Jan A. Jones Feb C. Smith Mar Apr M. Brown May S. Johnson Jun R. Fields

Engaging Mid Level Management Motivating Supervisors • Coach, mentor and train • Provide ongoing feedback based on performance • Review participation data in supervisor meetings • Incorporate participation data into performance reviews • Consequences

Engaging Mid Level Management Conclusion Define what actions to measure Make observations + Make the information public Supervisor engagement

Engaging Mid Level Management Conclusion Encouragement Tracking changes + Feedback & Support Continually increase supervisor involvement

Engaging Mid Level Management Conclusion Increased supervisor involvement + Employee involvement Safer workplace for the employees Stronger safety culture Cost savings for the employer

WWW. Employers. Claim. com Employer’s Claim Management, Inc. P. O. Box 5614 Montgomery, AL 36103 -5614 Jim Dodds Jimdodds@employersclaim. com 334 -277 -9395 Steve Searle Stevesearle@employersclaim. com 334 -277 -9395