www acnpacific com Vodafone nbn and ACN Services
www. acnpacific. com Vodafone nbn™ and ACN Services Cease sell Announcements 1 May 2019 www. acn. com
Announcement 1 Effective 1 May 2019 New partnership with Vodafone to sell their nbn™ offerings www. acn. com
Benefits to selling Vodafone nbn™ 1. Vodafone nbn is well regarded in the Industry and their nbn™ service is superior to what we can offer 2. Their 4 G back up modem means that your customers (who are in a 4 G coverage area) can use their service as soon as the device arrives without having to wait for the nbn technician 3. Vodafone offers some great plans at competitive price points and data allowances 4. Your customers will have access to entertainment options such as Vodafone TV 5. Vodafone’s bundle and save program means your customers can save money by packaging mobile, mobile broadband nbn broadband services together – meaning more potential for points and commissionable revenue 6. We can now also offer a Small business nbn service (if they sign up personally or as a sole trader) www. acn. com
Referring customers is easy • Similar to how you sell Vodafone Mobile services today • Discuss your customer’s nbn™ requirements • Refer them to your Personal IBO Website • They choose “nbn™ from the Residential Services menu • They will be shown your ACN Vodafone nbn™ microsite that displays your Business ID and they can then click through to Vodafone’s nbn™ plans www. acn. com
Remember… • Vodafone has great nbn™ coverage in all capital cities and most regional centres – but there are still regions yet to be connected to the nbn™. Please ensure your customer checks their address before proceeding (they will also be advised if they are in a 4 G area) • You must be Vodafone accredited so your Customer doesn’t see a pop up advising that you aren't accredited to sell Vodafone YOU DO NOT NEED TO RE-SIT YOUR VODAFONE ACCREDITATION TO SELL VODAFONE nbn™ • Ensure your Customer is using their own device to shop • Remind your customer that if they have questions throughout the buying journey that they MUST call the dedicated ACN Vodafone customer line: 1300 365 898 and not the numbers displayed on Vodafone’s site www. acn. com
Compensation • We are offering a different compensation model, that is reflective of the low margin within nbn™ Broadband: • 1 Personal Customer Point per connection • Monthly Commissionable Revenue of $10 for customer tenure (up to 36 mths) Only available on new to Vodafone nbn™ (no upgrades) www. acn. com
Customer Acquisition Bonuses For May 2019, points from Vodafone nbn™ services will contribute to the New and Existing Customer Bonuses • New IBOs: Earn $100 for every 15 Personal Customer Points acquired in your first 30 days • Existing IBOs: Earn $200 for every 15 Personal Customer Points acquired in May • New WA IBOs: Earn $75 for every 10 Personal Customer Points acquired in your first 30 days • Existing WA IBOs: Earn $150 for every 10 Personal Customer Points acquired in May www. acn. com
How to sell the plans • New sales strategy • No longer the need to understand explain the nbn™ opportunity in Australia • No longer need to explain the technology • All you need to do is refer and promote bundle and save www. acn. com
Bundle and Save discounts • Your key to attracting customers and growing Personal Customer Points • Bundle plans with other eligible plans under one account and save on all plan fees. REMEMBER: Discounts won’t appear in your Customer’s cart, but will be on their bill. Limited time offer www. acn. com
VODAFONE nbn™ FAQs 1. Can customers change their plan throughout their contract term? Yes your customer can change their plan (inside their contract term), and this won’t impact on your points and residual. 2. Are there any connection fees associated with the NBN service? The connection fee is $0 on the Vodafone NBN plans. However, if the dwelling is in a new development that has not previously been connected to the NBN, there will be a $300 charge. This is standard in the industry. A second NBN service in a household will also incur an additional connection fee. 3. Is there a modem fee? Provided your customer stays connected to Vodafone, the modem fee is $0. If the customer terminates their contract, they simply need to pay $5 per month for remaining term of the contact 4. Do customers get included calls on the Vodafone NBN plan? No. Vodafone NBN plans are broadband only services. All their mobile voice plans include unlimited standard national calls www. acn. com
VODAFONE nbn™ FAQs 5. Can I keep my landline number You can keep your landline number by paying an additional $5 per month and any calls to your old landline number will be diverted to your Vodafone mobile. 6. What happens to these customers at the end of their contract term? You will cease earning points and commissionable revenue on these customers 7. Do I need to complete the Vodafone Accreditation to sell Vodafone nbn™? Yes, but you don’t need to re-sit the Vodafone Accreditation to sell Vodafone nbn™ www. acn. com
VODAFONE nbn™ FAQs 8. Can I sell to existing Vodafone nbn™ customers? No, you cannot upgrade an existing Vodafone nbn™ Customer. However, you can sell them a Mobile or Mobile Broadband service. 9. Now that we offer Vodafone nbn™ for Small business customers, is there a new process? No, your customers will follow the same process as for Residential. Please note, your customer can only choose nbn™ if they are a sole trader. FOR MORE FAQS - REFER TO THE VODAFONE NBN™ PRODUCT FAQs www. acn. com
Announcement 2 Effective 1 May 2019 We are stopping all sales of the following ACN services: 1. ACN nbn™ 2. ACN ADSL 3. ACN Digital Phone 4. ACN Fixed Line Phone www. acn. com PLEASE NOTE: My. Net. Fone Cloud Phone is not impacted and will continue to be part of our service offering
Existing customers • Any orders in the pipeline will be provisioned – you will earn compensation on these orders • Existing customers will continue to be supported for the foreseeable future – and your Personal Customer Points and Residuals will be protected • Existing customers can still contact our Customer Support and Technical Support teams for assistance • We will update the ACN My. Account portal to reflect these changes • We will still contribute to Foodbank every time an existing customer pays their bill www. acn. com
Protecting your Points and Residuals • Any Personal Customer Points and Residuals earned from ACN Services are protected and remain valid for the foreseeable future or until your Customer ends their contract. • We recognise that West Australian IBOs will have less services available to sell and this will impact on their Personal Customer Points potential. • We will continue to offer the special WA CQ Promotion of 5 Personal Customer Points from 3 services • As of 1 May we will introduce a special WA Customer Acquisition Bonus requirement for new and existing IBOs: ü New WA IBOs: Earn $75 for every 10 Personal Customer Points acquired in your first 30 days ü Existing WA IBOs: Earn $150 for every 10 Personal Customer Points acquired in May www. acn. com
CEASE SELL FAQs 1. What does ‘Cease sell’ mean? This means, that we will no longer be offering these services to new customers. These services will not be available for Customers to choose from in your Personal IBO Website 2. Will the Broadband Strive for 10 promotion continue? No, but if you are one of the group who are maintaining 10 Broadband services, you will continue to receive your ACN Broadband service monthly plan fee for free 3. Can I move my existing ACN nbn™ customers over to the Vodafone nbn™ plans? Yes, provided they are out of contract. However, please be aware that your compensation potential will be less for Vodafone nbn™ plans but it will open up bigger sales opportunities with their bundle and save program. No Customer or Product Bonuses will be earned on cancelled services that revert to Vodafone nbn™ www. acn. com
Training and Marketing material 1. AU Compensation plan has been updated 2. Pacific Compass has been updated • New Vodafone nbn™ page with new assets • Removal of ACN ADSL, ACN Digital Phone Service and ACN Phone service pages • Updated all ACN Opportunity documents, packs etc to reflect the changes • Updated the Strive for pages to reflect the changes PLEASE NOTE The Marketing team will be systematically working through all material over the next few days and updating as applicable. www. acn. com
Recap 1. We have chosen to partner with Vodafone and their market leading nbn offering. • Presents so many great opportunities for your customers as well as you • We will award 1 point per connection regardless of plan value and earn Monthly Commissionable Revenue of $10 for customer tenure (up to 36 mths). • Means you can capitalise on the bundle and save program will mean more points and commissionable revenue www. acn. com
Recap 2. We have chosen to stop selling ACN branded services such as nbn™ broadband, ADSL broadband, Digital phone services and Traditional Fixed line services – from 1 May onwards. • As a business, we will continue to service and support our existing customer base • Your points and commissionable revenue will be protected for the foreseeable future www. acn. com
- Slides: 19