FORMAL LETTERS AND EMAILS Always include the name of the person you are writing to. Use appropriate greetings and clossing expressions. Use full forms no contractions. Use formal words and expressions. Use a range of tenses and structures.
GREETING If you know the name of the person you’re writing to, use “Mr” for a man and “Ms” for a woman. If you don’t know the name of the person you’re writing to,
PARAGRAPH 1 Explain why are you writing. I am writing to complain about. . I am writing in response to your (advertisement)
PARAGRAPH 2 Give more details about your reason for writing. Giving a reason for writing I am writing to complain about. . I am writing in response to your (advertisement)
PARAGRAPH 3 Give information about other aspect of your reason for writing.
PARAGRAPH 4 Give any additional information (e. g. what would you like to happen, your availability for an interview). Furthermore , … Nevertheless, … Moreover, …
ENDING Use this standard phrase to finish a formal letter or email.
FAREWELL If you’ve begun the email with Dear and the name of the person (Dear Ms Black, ), finish with “Yours sincerely” If you have used Dear Sir or Madam, finish wirh “yours faith fully”.