Writing Emails Formal and Informal Requesting information Formal

Writing Emails Formal and Informal Requesting information

Formal or Informal? • • ☺ LOL These are signs that you are close friends. Managers and other professionals will not appreciate them!!! • Watch this clip about deciding how to write formal emails: • Writing emails

A more formal email: • To make our writing sound more formal we use indirect questions to ask for information politely. • For each of the questions you have noted down, turn them into polite indirect questions starting as follows: • • • Please let me know…. . Could you tell me…. . Would you mind telling me…. . I would be grateful if you could tell me…. . I would like to know if…. .

Top Tips for writing an email: • Begin the email with Dear Sir/Madam or Dear Mr/Ms • Start by saying why you are writing or what you are responding to. • Use indirect questions to ask for information politely. • Use words like Firstly, Secondly and Finally to order your points. • You could use this standard phrase to finish your formal email: ‘I look forward to hearing from you’. • Finish with Kind Regards.

Write your answer: To: j. black@suffolkfoodhall. co. uk Subject: Summer Courses Dear Jane Black, I am writing in response to the advertisement for the professional confectionery courses I saw in the Evening Star. I am interested in doing one of the courses and I would be grateful if you could provide me some further information. Firstly……. Secondly……… Finally………. I look forward to hearing from you. Kind Regards Hollie Thorman

Complaining: Discussion task: • • Have you ever complained about something? What was the problem? How did you complain? What was the outcome?

Email advice for the real world • • Keep the message focused Avoid attachments Be kind Don’t send emails in anger! Don’t assume privacy Respond promptly Show respect and restraint

Extension task: 2 nd exam question: Write an email If you are finished, proofread your writing thoroughly focusing on capital letters and full stops before sending / printing your work!

Reflection time: Now, analyse your own email of complaint. • Identify 3 words that you feel have been used effectively • Identify 2 phrases that clearly ‘get your message across’ • Identify 1 paragraph that you will develop and note the changes that you plan to make.

LEARNING CHECK: Today, did you… 1. Write an an email complaint using appropriate formal language? 2. Use capital letters needed to enhance your writing? 3. Read analyse a formal complaint?