Writing a Letter of Complaint Intermediate Lesson 7

Today we are going to learn: • How to write a letter of complaint

Hi there! I bought a faulty tablet yesterday and I want my money back!

• Does it state the reason for writing? • Does it describe the

Dear Sir/Madam, I am writing to complain about the Pear Tablet 4. 0 I

I would be very grateful if you could collect my damaged tablet and replace

Possible problems It's scratched. It's torn. It's damaged. It's stained.

It doesn't work. It's the wrong make. It's the wrong size.

Complain is a verb. Complaint is a noun. I would like to complain. I

Useful phrases Dear Sir/Madam… I am writing to complain about… I attached the confirmation

To sound more polite it's a good idea to use: Could (can) Would (will)

Quiz Complete the sentences. ______ Sir/Madam… I am writing to _____ about… I ______

Today we have learned: • How to write a letter of complaint using appropriate

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Writing a Letter of Complaint Intermediate Lesson 7

Today we are going to learn: • How to write a letter of complaint using appropriate style and vocabulary • How to be polite when complaining

Hi there! I bought a faulty tablet yesterday and I want my money back! Call me. Masha

• Does it state the reason for writing? • Does it describe the problem? (what, where, when) • Does it sound formal enough? • Does it sound polite? • Does it start and finish properly?

Dear Sir/Madam, I am writing to complain about the Pear Tablet 4. 0 I ordered on your website on Wednesday, June 12, 2015. I attached the confirmation email I received. My complaint is that on opening the packaging, I found that the screen was scratched. I called and asked you to replace it but was told I needed to bring it myself to one of your service centres.

I would be very grateful if you could collect my damaged tablet and replace it with a new one as soon as possible. I hope to hear back from you within two working days to let me know when these problems will be resolved. Please reach me at 020 342 7667. Yours faithfully, Maria Powell

Possible problems It's scratched. It's torn. It's damaged. It's stained.

It doesn't work. It's the wrong make. It's the wrong size.

Complain is a verb. Complaint is a noun. I would like to complain. I have got a complaint.

Useful phrases Dear Sir/Madam… I am writing to complain about… I attached the confirmation letter I received… My complaint is that… I would be very grateful if you could… Yours faithfully,

To sound more polite it's a good idea to use: Could (can) Would (will)

Quiz Complete the sentences. ______ Sir/Madam… I am writing to _____ about… I ______ the confirmation letter I received… My _______is that… I ______be very grateful if you _____… _______ faithfully,

Today we have learned: • How to write a letter of complaint using appropriate style and vocabulary • How to be polite when complaining http: //learnenglish. britishcouncil. org/en/writing