WPH 202 announcement 74 589 Mobile devices syncing

WPH 202

announcement

74, 589 Mobile devices syncing daily 550 sites worldwide in 89 countries Dublin Redmond Singapore Sao Paulo Three million+ e-mail messages per day internally

Current Microsoft IT Mobile Service What IT provides Device Procurement and Carrier Services costs Inconsistent global procurement and expense processes owned by Business units Device recommendations Plans Defined Device Standards Hardware recommendations Documentation (end-user and Helpdesk) Enterprise features support Mobile Device Security Employee Device management Exchange Policy Management Data Loss Prevention Support Technicians Tier 1: Five locations worldwide (Colorado Springs, Bangalore, Dublin, Salt Lake City, Dalian) Tier 2: Redmond based, no desk-side support Tech-Link onsite support two sites, four locations Support

CONTAIN EMBRACE Business value Self-Host ALLOW w/policy BLOCK

How do you develop secure mobile applications? Policy Secure Development Gates Best Practices Enterprise Architecture

What authentication is good enough for what purpose? Ingress versus Egress Over the Air “Always On” + Encrypted Tunnels Authentication = Authorization Find the right factors No “user” login: Single User You authorize the device One-Time-Passwords, Certificate Authentication, Driving to soft-cert/two factor solutions MSIT blocks Corp outside to inside MSIT allows cert-based Wi. Fi

demo

Escalate GLOBAL HELPDESK END-USER CONTACTS CSS Contact Local HST (Int’l) END USER Call x 65000 HST (Int’l) Issue Type Close SR Provide Support Issue Type GLOBAL HELPDESK Best Effort Support Use Fast. Help Issue Resolved Close SR

80 000 70 000 60 000 Microsoft - Windows Phone 7 Adoption 50 000 All Mobile Devices 40 000 30 000 1 400 20 000 1 200 10 000 0 Fe ril Ap h ar c M br u ar y ry nu a Ja ec e D 800 600 Microsoft Helpdesk (Corporate) N ov em be r- La un m be r ch 1 000 400 200 Escalation - Mobile & Exchange (Corporate) ril Ap st em be N r ov O em ct ob be er r( La un ch D ) ec em be r Ja nu ar y Fe br ua ry M ar ch gu Se pt Au Ju ly 0

demo

Visit the Windows Phone Technical Learning Center for demos and more… Business IT resources Developer resources blogs. technet. com/b/ windows_phone_4_it_pros craete. msdn. com Experience Windows Phone 7 on-line and get a backstage pass www. windowsphone. com

QUESTIONS? How do you enter? How am I selected? During each Windows Phone session the moderator will post a question; the first person to correctly answer the question and is called on by the moderator will potentially win * Restrictions apply please see contest rules for eligibility and restrictions. Contest rules are displayed in the Technical Learning Center at the WPH info counter

Resources Connect. Share. Discuss. http: //northamerica. msteched. com Sessions On-Demand & Community Microsoft Certification & Training Resources www. microsoft. com/teched www. microsoft. com/learning Resources for IT Professionals Resources for Developers http: //microsoft. com/technet http: //microsoft. com/msdn

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