WP 310 SSE Operations Paulo Sacramento SSE Service

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WP 310 – SSE Operations Paulo Sacramento SSE Service Providers Workshop 2009 10. 11.

WP 310 – SSE Operations Paulo Sacramento SSE Service Providers Workshop 2009 10. 11. 2009 ESA - ESRIN, Frascati, Rome • ] • [ / • 30

Agenda 2 • Technical operations overview • SSE Failed Order Notification service • SSE

Agenda 2 • Technical operations overview • SSE Failed Order Notification service • SSE Enhancements • Join and Share Area stats update • Join and Share Area status, developments • • •

Operations overview 3 • 35+ SSE patch installations (corrections and improvements), incl. new Look&Feel

Operations overview 3 • 35+ SSE patch installations (corrections and improvements), incl. new Look&Feel • Migration of Test environment to new hardware • Verisign SSL certificates introduction • SSL communication between SSE and SP (SOSI) • TOOLBOX 7. 1 download site at ESRIN • SAS FAR/OSAR preparation • Introduction of EMC Legato Networker for backups • • •

Failed Orders Notification 4 • Oracle DB trigger in PL/SQL on main DB server

Failed Orders Notification 4 • Oracle DB trigger in PL/SQL on main DB server • Cron job: • polling for failed orders every 20 mins • sending one e-mail for each one, to: • sseteam@esa. int • ESA Technical Officer • Service Provider • Mail contains info on: • timestamp of failure • service name • service provider • order. Id • username and e-mail address • • •

Failed Orders Notification 5 1. Order failed 4. Send e-mail SSE DB server 5.

Failed Orders Notification 5 1. Order failed 4. Send e-mail SSE DB server 5. Relay e-mail SSE portal server Oracle 10 PL/SQL Bash script 2. Write report 3. Poll for reports ESA mail server 6. Relay e-mail ESA TO • • • SSE Team Service Provider

SSE Enhancements 1/3 6 • Together with WP 340, requirements gathering, definition and test

SSE Enhancements 1/3 6 • Together with WP 340, requirements gathering, definition and test case elaboration effort • Initially resulting in 10 enhancements, 20 requirements (low, medium, high priority) • Partially delivered, available on Test Portal • Existing living document: now at 14 enhancements, 33 requirements • • •

SSE Enhancements 2/3 7 • Multiple, configurable order statuses; cancel possible • Order/RFQ confirmation

SSE Enhancements 2/3 7 • Multiple, configurable order statuses; cancel possible • Order/RFQ confirmation page optional • Super-user • Possibility to hide fields on confirmation page • Service management feature for SPs (status change) • Default WMV config even when using custom WMV • • •

SSE Enhancements 3/3 8 • SSE news e-mails now sent in HTML • News

SSE Enhancements 3/3 8 • SSE news e-mails now sent in HTML • News mail notifications now optional/tunable • Removal of logout confirmation • Addition of “Previous” button to EOLI services • Unification of service access button (“Use the service”) • • •

Join and Share stats, one year after 9 • Online since April 2008 (174

Join and Share stats, one year after 9 • Online since April 2008 (174 days) -> Now online for 561 days • 175000+ page views (Avg. ~1000 per day) -> 1. 500. 000+ page views (Avg. ~2700 per day) • Best day: October 28 th 2008 -> Best day now September 17 th 2009 (8700+ page views) • 52 users -> Now up to 128 users, more than 40 of which wiki authors • 239 wiki pages (23 orphan), 698 versions (~3 versions per page) -> 490 wiki pages (99 orphan), 2263 versions (~4. 6 per page) • 14 forums, 43 posts/replies -> same 14 forums, but now 124 topics, 286 replies • 2 faqs, 16 questions -> 3 faqs, 26 questions • • •

Join and Share Area status 10 • Latest Tiki. Wiki release is 3. 3

Join and Share Area status 10 • Latest Tiki. Wiki release is 3. 3 • We are now semi-stuck on Tiki. Wiki version 2. 4 due to fork created for SSE/HMA Join and Share Area: • the same happened with SUMO (support. mozilla. com), stuck on 1. 10 • gets worse every day • possible to solve, but large effort required (Mozilla is going for it, though) • bad for both worlds • SSE Operations Team has commit access and has contributed code, mainly for LDAP integration • • •

Join and Share Area development • Very slow due to lack of resources •

Join and Share Area development • Very slow due to lack of resources • Done: • Fixed/improved LDAP auth and import • Category filtering on wiki menus (last changes, list pages, etc. ) • Login via HTTPS with Verisign certificates • To do: • Improve breadcrumbs • Improve forum organization • Improve file upload with WYSIWYG editor • Split RSS feeds by group • Make exact searches easier to perform • Integrate category filtering on search in more places • Integrate calendar on current L&F • • • 11

Contacts 12 Thank you! SSE Operations Team sseteam@esa. int Paulo Sacramento Paulo. Sacramento@esa. int

Contacts 12 Thank you! SSE Operations Team sseteam@esa. int Paulo Sacramento Paulo. Sacramento@esa. int • • •