WP 1 DEVELOPMENT OF TRAINING MATERIALS EBOOK ISO

WP 1. DEVELOPMENT OF TRAINING MATERIALS E-BOOK: ISO 9001: 2015 Edited by September, 2017

WP 1. DEVELOPMENT OF TRAINING MATERIALS Training materials have two main objectives: 1. To support the development of training courses by Food. QA centres. 2. To provide the industry with training material that can be used or accessed to provide internal training to staff. This training material will be used for the training of students, technical workers in the food industry and all other workers in the field of food industry and technology. E-BOOK: ISO 9001: 2015

TEAM E-BOOK: ISO 9001: 2015 AGRICULTURAL UNIVERSITY OF ATHENS: LEADER (Prof. Theophilos Massouras & Ms. Evangelia Daratsanou) Organisation name Country Collaborator P 1 Jordan University of Science and Technology (JUST) JORDAN Prof. Anas Al-Nabulsi P 4 Al- Balqa' Applied University (BAU) JORDAN Ihab Ghabeish P 6 The Jordan Food and Drug Administration (JFDA) JORDAN Eng. Safaa’ Smadi P 13 CREATIVE THINKING DEVELOPMENT (CRE. THI. DEV) GREECE Ms. Lina Tsakalou E-BOOK: ISO 9001: 2015

STEPS Gantt chart Steps March Communication among all the partners involved April May Preparation of the contents of the ebook Comments and suggestions by partners involved, Final approval and finalization of the contents Distribution proposal of the contents and page numbers - final approval by all partners Implementation of contents Corrections, Development and finalization E-BOOK: ISO 9001: 2015 June July August September

STEPS Contents Distribution 1. What is quality management all about AUA TASKS DISTRIBUTION 2. The seven (7) quality management principles Customer focus AUA Leadership JUST Engagement of people BAU Process approach BAU Improvement Clause 6 – Planning AUA Clause 7 – Support CRE. THI. DEV. Clause 8 – Operation CRE. THI. DEV. Clause 9 – Performance evaluation JUST JFDA Evidence-based decision making JFDA Clause 10 – Improvement CRE. THI. DEV. Relationship management AUA 5. How I can get certified to the standard CRE. THI. DEV. 6. What are the major differences between ISO AUA 3. How I can get started CRE. THI. DEV. 4. How the standard is structured JUST Clause 0 -3 – Introduction and scope of the AUA standard Clause 4 – Context of the organization BAU Clause 5 – Leadership JUST 9001: 2008 & ISO 9001: 2015 7. The Impact of ISO 9001: 2015 on ISO 22000 and Food Safety Management Systems JFDA 8. Case Studies: European Food Companies that have implemented ISO 9001 quality systems AUA & E-BOOK: ISO 9001: 2015 CRE. THI. DEV.

IMPORTANCE Importance of ISO 9001: 2015 The ISO standard 9001 is a set of requirements that define the implementation and maintenance of a quality management system for any kind of company. Above all, ISO 9001 is a management tool for improving customer satisfaction and for assisting organizations to be more efficient. Moreover, ISO 9001 is a good foundation for implementing many other management standards, such as ISO 22000 for food safety management, or ISO 14001 for environmental management, which follow much of the same structure and organization. ISO 9001 is the starting point for a company’s efforts to gain better process control, customer focus and overall improvement. E-BOOK: ISO 9001: 2015

PURPOSE Purpose of ISO 9001: 2015 e-book The main purpose of this e-book is to increase the awareness level of top and medium management for the Standard’s significance for any food (and related) company as a Business tool, as well as to present the Standard in its new and revised version of 2015. E-BOOK: ISO 9001: 2015

CHAPTERS “ISO 9001: 2015” e-book includes eight (8) chapters: 1) WHAT IS QUALITY MANAGEMENT ALL ABOUT 2) THE SEVEN PRINCIPLES OF MANAGEMENT 3) HOW A COMPANY CAN GET STARTED WITH THE STANDARD E-BOOK: ISO 9001: 2015 4) HOW THE STANDARD IS STRUCTURED

CHAPTERS “ISO 9001: 2015” e-book includes eight (8) chapters: 5) HOW A COMPANY CAN GET CERTIFIED TO THE STANDARD 6) WHAT ARE THE MAJOR DIFFERENCES TO THE PREVIOUS VERSION (2008) 7) THE IMPACT OF ISO 9001 ON ISO 22000 E-BOOK: ISO 9001: 2015 8) CASE STUDIES: EUROPEAN FOOD COMPANIES THAT HAVE IMPLEMENTED ISO 9001

WHAT IS QUALITY MANAGEMENT 1. What is Quality Management Chapter Objectives: • To provide the basic understanding for Quality Management Systems • To present the evolution of ISO 9001 over time • To underline the significance of ISO 9001 for any company E-BOOK: ISO 9001: 2015

THE SEVEN (7) QUALITY MANAGEMENT PRINCIPLES 2. THE SEVEN (7) QUALITY MANAGEMENT PRINCIPLES Chapter Objectives: • To indicate the correlation between the 7 quality management principles and the ISO 9001 Standard • To present one by one the 7 quality management principles • To describe the rationale of those principles and the benefits derived by them • To present some typical actions undertaken when applying a principle • To identify the basic steps towards the adaption of each principle E-BOOK: ISO 9001: 2015

HOW A COMPANY CAN GET STARTED WITH THE STANDARD 3. HOW A COMPANY CAN GET STARTED WITH THE STANDARD Chapter objectives: • To present in a simple way the steps that a company has to apply, in order to study, understand, implement and finally be certified to the ISO 9001: 2015 Standard. E-BOOK: ISO 9001: 2015

HOW THE STANDARD IS STRUCTURED 4. HOW THE STANDARD IS STRUCTURED Chapter objectives: • To present the nine (9) Clauses according to the revised version of ISO 9001: 2015 E-BOOK: ISO 9001: 2015

HOW A COMPANY CAN GET CERTIFIED TO THE STANDARD 5. HOW A COMPANY CAN GET CERTIFIED TO THE STANDARD Chapter objectives: • To provide a good understanding of what is required for ISO 9001 certification • To present a potential timetable and a short guide for the procedure of certification E-BOOK: ISO 9001: 2015

WHAT ARE THE MAJOR DIFFERENCES TO THE PREVIOUS VERSION (2008) 6. WHAT ARE THE MAJOR DIFFERENCES TO THE PREVIOUS VERSION (2008) Chapter objectives: • To present the main differences between ISO 9001: 2008 and ISO 9001: 2015 • To comment on the considerable differences between ISO 9001: 2008 and ISO 9001: 2015 • To underline the focus of ISO 9001: 2015 • To indicate the different terminology of ISO 9001: 2015 E-BOOK: ISO 9001: 2015

THE IMPACT OF ISO 9001 ON ISO 22000 7. THE IMPACT OF ISO 9001 ON ISO 22000 Chapter objectives: • To present how ISO 9001 Management System is the basis on which ISO 22000 is structured and the relevant implications on the latter E-BOOK: ISO 9001: 2015

CASE STUDIES: EUROPEAN FOOD COMPANIES THAT HAVE IMPLEMENTED ISO 9001 8. CASE STUDIES: EUROPEAN FOOD COMPANIES THAT HAVE IMPLEMENTED ISO 9001 Chapter objectives: • To present statistical data regarding the implementation of ISO 9001 Standard within Europe per sector for a period of time • To present a short overview of the implementation of the ISO Standard in the Greek food sector E-BOOK: ISO 9001: 2015

SUGGESTIONS ON IMPROVEMENT Feedback from all partners involved according to timetables. Following instructions on format and length of the e-book. Mentioning references & bibliography from each partner. Using correct language and translation methods. Using validated information from reliable sources. Better/more effective communication between partners E-BOOK: ISO 9001: 2015

Thank you for your attention E-BOOK: ISO 9001: 2015