WORLDCLASS PRODUCT HANDLING AND CUSTOMER SERVICE AT NATURES

WORLD-CLASS PRODUCT HANDLING AND CUSTOMER SERVICE AT NATURE'S PRIDE (NP) HOW NP EXTENDED DYNAMICS NAV TO MANAGE THEIR HIGHLY CUSTOMIZED ORDER FULFILLMENT PROCESSES, WHERE INVENTORY IS PERISHABLE AND OFTEN IN AND OUT ON THE SAME DAY. 1

YOUR PRESENTER Radbout Buijs • IT/ERP manager at Nature’s Pride #NAVUGCongress 16 2

ABOUT NATURE’S PRIDE • Delicious Fair Trade exotic fruit & vegetables • Exports approximately 500 products, from more than 70 countries, to over 300 customers in 21 countries. • First company in Europe to be successful in ripening mangos and avocados. #NAVUGCongress 16 3

NATURE’S PRIDE AND DYNAMICS NAV IN NUMBERS • Microsoft Dynamics NAV 2009 R 2 • 160 concurrant users at the office • 160 scanner users in the warehouse • 400 sales orders per day • 8000 sales order lines per day • 450 production orders per day #NAVUGCongress 16 4

SESSION OBJECTIVES

SESSION OBJECTIVES Get inspired how to manage highly customized order fulfilment processes with extended Dynamics NAV. Gain insight on managing highly perishable inventory with fast inventory turns. See how you can expand your use of mobile devices throughout the warehouse and order fulfilment areas. Identify ideas for improving customer service and driving more efficient operations through technology. #NAVUGCongress 16 6

TOPICS Matching demand offer Certifications & Quality Optimal ordering process Sales cockpit Optimal order picking process Speed and reliability #NAVUGCongress 16 7

CHALLENGES WE FACE OPTIMAL ORDER PICKING PROCESS - INCREASE OF SPEED & RELIABILITY OF OUTGOING ORDERS - HOW CAN WE GUARANTEE THIS? MATCHING DEMAND OFFER - CERTIFICATIONS & QUALITY - SELLING ROLLING STOCK - HIGHLY CUSTOMIZED ORDER FULFILLMENT THRU PRODUCTION OPTIMAL ORDERING PROCESS - INCREASE OF SPEED & RELIABILITY #NAVUGCongress 16 8

HOW WE FACE THESE CHALLENGES OPTIMAL ORDER PICKING PROCESS - CONTROL: OVERVIEW WAREHOUSE ACTIVITIES SCREEN FOR WAREHOUSE MANAGER - SPEED: WORKLOAD SCREEN ON RF-SCANNERS ORDERPICKERS MATCHING DEMAND OFFER - AUTO MATCH BY CALCULATION - AUTO ALTERNATIVES FOR EXCEPTIONS RELIABILITY OF OUTGOING ORDERS - IPAD CHECK IN THE LOADING AREA OPTIMAL ORDERING PROCESS - SALES COCKPIT #NAVUGCongress 16 9

QUESTIONS? #NAVUGCongress 16

THANK YOU FOR ATTENDING Contact information Radbout Buijs, Nature’s Pride radbout. buijs@naturespride. nl #NAVUGCongress 16 11