World Sports Caf Group 8 David Gregorio Antonea

World Sports Café Group 8 David Gregorio Antonea Lugo Alison Pitton Arthur Velasco

The Information System

• The company that we audited is the World Sports Café • The World Sports Café is a service type of business and also dwells into the market of retail • This company employs less than one hundred workers • The World Sports Café earns annual revenue between $500, 000 to $1, 000 • There a total of 10 computers inside The World Sports Cafe, seven of these computers are used strictly for inputting data into the system. Such data would include food orders and employee timecards. • The three remaining computers are connected to the internet for the purpose of e-mail, purchase of raw material, supplies, and collecting information on the internet. • The World Sports Café uses IT to help with business processes such as; shipping, manufacturing, billing, purchasing, ordering, and sales.

Critical Success Factors

• Critical success factors are a small number of easily identifiable operational goals shaped by the industry, the firm, the manager, and the broader environment that are believed to assure the success of an organization (Laudon 2005, p 448). The following are CSFs • Reach sales goals for a given night • Maintain a clean working and serving area • Keep bathrooms clean and presentable • Be quick on providing seating

Question • What is one of the Critical Success Factors for the World Sports Café?

Discussion of Input

Input - Output • Input is the capture or collection of raw data from within the organization or from its external environment for processing in an information system • An example of input that would happen on a regular basis would be the inputting of customers food orders into the system • Output is the distribution of processed information to the people who will use it or to the activities to which it will be used • An example of output would be the cooks processing the inputted information, preparing the order correctly, and then sending the food out to the customer

Controllable - Uncontrollable • Controllable items are inputs that can be changed given several weeks notice • Some controllable inputs The World Sports Café holds is to change menu items and food prices • Uncontrollable inputs are those that can be changed only by changing the system boundaries • An uncontrollable input that the World Sports Café deals with is added or subtracting more computers on the floor. This would require a change in the system boundaries

Input Process Output Diagram Controllable Input Uncontrollable Process Feedback Output

Question • What is one input or output of the World Sports Café’s information system?

Critical Data Concepts

The following are critical data inputted into World Sports Café’s system: • Customer orders • Amount of items sold for future ordering • Time cards • Clock-in and clock-out • Customer tabs • Credit card slips • Total amount of sales person and the company as a whole

Question • What is one of the critical data concepts of the World Sports Café?

The Manager and Information

• • • The Information Schedules employees Tracks servers sales and cash outs Monitors inventory levels The Manager Handle problems on the floor Tells employees when to check out Orders and restocks inventory

Question • What is one piece of information the information system outputs?

The Problem/Decision

Problem: • • Information system shut down Didn’t know what customers ordered Calculated tabs by hand Customers became very upset Lost customers and profits Decision: Close down the Restaurant early

Question • What was one problem associated with the information system shutting down?

The System

• The system used by the World Sports Café is called Robus • This system provides many helpful tasks including storing all sales records and cash out amounts for each server and bartender • All data that this system receives can be viewed and printed out by all managers to help determine what they are doing correctly or what is in need of change • A hard drive is used to store all data for the restaurant, this data is only stored for a limited amount of time and then erased • If there is a problem with the system, the maintenance company outside of the restaurant will be called and all necessary repairs will be handled by the repair company • The restaurant uses multiple computers to place orders and pay tabs, the orders travel through the in house network to the kitchen where the orders will be processed

Question • What is the name of the information system that the World sports Café uses?

Competitive Advantages and Strategies

• Keep track of what customers orders • Can adjust items on the menu at a low switching cost • Can input exact customer orders into the system • Their system can handle a lot of information

Question • What is one of the competitive advantages of the World Sports Café?

Threats to Competitive Advantages and Strategies

• Competitors obtaining the same information system • Competitors updating their systems quicker

Question • What is one threat that World Sports Café faces?

Competitive Necessities

• A system that calculates customer tabs • Knowing total sales for any given night • Being able to provide a variety of food

Question • What is one of the competitive necessities for the restaurant industry?

The Network

• Internet: browse and collect information, communicate via e-mail, purchase supplies and raw materials • Wireless Internet: customers can access Wi -Fi, but not used within the company

Network Diagram Wi-Fi Server NOS Internet Router Access point Computer

Question • Does World Sports Café offer a wireless network?

Critique and Recommendations

• • Critique The Robus System works well for the business Recommendation Better back up system Obtain feedback from customers Future Expand with the use of a Geographic Information system

Questions?