- Slides: 17
Worksite Wellness Conflict Resolution
Office Video Clip http: //www. youtube. com/watch? v=BBO 1_XBrbz. Q
Objectives Demonstrate knowledge of healthy and unhealthy ways of dealing with conflict within the workplace. Gain skills to resolve interpersonal conflict within the workplace in a variety of ways. Create a worksite wellness policy related to resolving conflict along with personal commitment.
Importance of Conflict Resolution Training An estimated 16% of employees feel that poor interpersonal relations are a source of stress at work. (Warren. Shepel [online], Health & Wellness Research Database, 2005) "Unresolved conflict represents the largest reducible cost in many businesses, yet it remains largely unrecognized. " (Dana, Daniel (1999). Measuring the Financial Cost of Organizational Conflict. MTI Publications and Slaikev, K. and Hasson, R. (1998). Controlling the Cost of Conflict. Jossey-Bass)
Self - Assessment Complete this quick self-assessment to gauge how you deal with conflict within the workplace.
Conflict Resolution Video Take note of the following: What are the steps for resolving conflict? What are the different ways people deal with conflict? http: //www. youtube. com/watch? v=KY 5 TWVz 5 ZDU
Steps for resolving conflict 1. Express the need 2. Find out if the need can be met or not 3. Negotiate Mediator 4. Manage the conflict
Areas of Conflict? Write down potential conflicts within the workplace on the post-it notes.
Differences in communication Gender Culture Age Personality Leadership styles Background/Experience Work style Interdependence conflicts
Four Corner Activity Conflict scenarios with potential responses. Select the corer that best represents you. Point to corners to show A, B, C, D responses.
Conflict-Resolution Styles Aggressive Passive aggressive Assertive Avoidance
Conflict Resolution Model Compromise I Win/You Lose Negotiate Compromise I Win/You Win I Lose/You Lose
Resolving Conflict Unhealthy Healthy
How would you like to change the “norms” related to resolving conflict at work?
Personal Commitment to resolving conflict Complete your commitment card, sign, and place in a visible location at your desk as a reminder.