Workshop Change Management in Higher Education Implementation of

Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends Zagreb, 26 -28 May, 2004 Future trends in QA in Higher Education Marek Frankowicz Jagiellonian University Krakow, Poland Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

My professional background: 5 perspectives of QA faculty/department perspective (Faculty of Chemistry) university perspective (Jagiellonian University) regional perspective (Malopolska Region) national perspective (Polish accreditation bodies) European perspective (CEEN, ECTN) Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

The outline of my presentation: QA in Poland: past, present, future (? ) Model of Internal QA System HERN project Mu. RACEE idea Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

Short overview of situation in Poland divergent processes in HE sector after 1990 the role of TEMPUS QA-oriented projects (1996 -2001) setup of „communitarian” academic accreditation commissions (from 1998) creation of State Accreditation Commission (2002) Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

Divergent processes in HE sector after 1990 n diversity of study programmes n emergence of non-state HEIs n very weak regulatory mechanisms n first attempts to introduce QA mechanisms: pilot project of the General Council of Higher Education Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

The role of TEMPUS QA-oriented projects (1996 -2001) Over 20 QA-related TEMPUS projects. Inter alia: CME-3036 -97 JUSQUE CME-3040 -97 INQUAST CME-3059 -97 QUEST CME-3089 -97 CHEQUE JEP-13143 IQATC JEP-13444 UFAM JEP-14320 UNIQUE JEP-14313 MEDIQUE Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

TEMPUS Experience: JEP-14320 -99 UNIQUE Activities & Outcomes: n QA Toolkit n n n n Glossary of quality terms Manual for EQA Manual for IQA Book on psychological aspects of evaluation Quality Days (Lodz, Wroclaw, Lublin, Bialystok. . . ) Study visits Upgraded QA units Support for academic accreditation Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

Setup of „communitarian” academic accreditation commissions (from 1998) n n n n University Accreditation Commission of Medical Universities Accreditation Commission of Technical Universities Accreditation Commission of Schools of Agriculture Accreditation Commission of Pedagogical Universities Accreditation Commission of Art. Schools Accreditation Commission of Schools of Physical Education Accreditation Commission of Schools of Economics Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

Creation of State Accreditation Commission (2002) Results of evaluation: Positive Conditional Negative 1. State HEIs (HE Act of 1990) 245 78 9 2. State HEIs (HVE Act of 1997) 15 6 0 3. Non-state HEIs (HE Act of 1990) 69 34 9 4. Non-state HEIs (HVE Act of 1997) 10 5 2 TOTAL 339 123 20 Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

At present 3 dimensions of Polish „quality space” state accreditation (obligatory) academic accreditation (voluntary) international dimension (Bologna process, TUNING, professional accreditation etc. ) Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

Remark: Development of accreditation resulted in (paradoxical) decline of QA activities in Polish HEIs. . . (in particular – slowing down introduction of IQA systems) Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

Model of IQA system Work group in the framework of TEMPUS UM_JEP-14320 -99 University Quality Evaluation (UNIQUE) M. Frankowicz, M. Jaroszewska, Z. Wójcik, M. Kisilowska, E. Klimiuk, A. Mostowska, R. Figlewicz, E. Chmielecka etc. Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

Seven pillars of quality assurance n n n n Mission/strategy/learning objectives Study programme Organisation od study process Infrastructure Staff Students Mechanisms of quality control and improvement Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

External factors influencing IQA system n n Europe, world Poland University Faculty/department Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

External factors: Europe, world n n Bologna process EHEA ENQA, INQAAHE International standards Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

External factors: Poland n n n HE Act Standards, curricular framework State accreditation Academic accreditation Informal academic networks chemistry faculties) (e. g. Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

External factors: university n n n University statutes Regulations on studies Mission and strategy Rector’s decisions, Senate decisions Decisions of university commissions Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

External factors: faculty/department n n n Mission/strategy Study programme Organisational framework of T & L Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

HERN Project: Seminar „Quality and Accountability” Krakow, 4 -5 July 2003 n n n State accreditation: Czech case Academic accreditation: Polish case QA experience of Germany QA in LLL Panel „Hidden variables” of quality Workshops „The role of State and responsibilities of Academia in QA” Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

HERN Seminar „Quality and Accountability” Conclusions and recommendations (1) Evaluation and accreditation processes should not be too "academic"; they shall involve all actors, in particular students and employers. At the national level, they shall also include international components (to ensure harmonisation at the European scale) The QA and evaluation methodology shall move towards a more outcome-oriented approach. Study programs shall be evaluated also from the point of view of potential employers. Accreditation and evaluation bodies shall be independent (or at least autonomous) vs. both State and Academia Psychological aspects of evaluation and accreditation shall be taken into account. Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

HERN Seminar „Quality and Accountability” Conclusions and recommendations (2) n n There are "hidden variables" of education quality, such as ensuring equal opportunities, stimulating development of positive attitudes etc. Most of the stakeholders are aware of them, but those quality aspects are very difficult to be quantified and evaluated. Future development of quality culture shall include taking into account broader spectrum of quality factors and performance indicators and thus support promotion of citizenship values and "human face" of post-industrial knowledge society. Accreditation from the point of view of the European level: The platform for the broad debate should be used (ENQA), the examples of good practice should be widely distributed and the goal should be seen in mutual recognition of the national accreditation systems. Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

My personal opinion on European quality standards shall facilitate mobility and recognition of qualifications They should be n More qualitative than quantitative n Improvement-oriented n Promoting quality culture („art of self-evaluation”, follow-up and feedback mechanisms) on n Based on comparable procedures, mutual understanding n Not imposed „by force”. Accepted by academic community Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

Mu. RACEE project proposal Mutual Recognition of Accreditation in CEE to be submitted in the framework of Erasmus Mundus Action 4 Kick-off meeting in Prague: Presentation of results of the preliminary survey. Comparative analysis of the self-descriptions; analysis of convergences and divergences (working paper) External “review”, i. e. analysis of the self-description in the CEEN context (by ways of interviews); summary of all individual statements; (re)description of convergences and divergences (working paper) Common analysis and discussion of the results by all project partners (workshop in March 2005). Analysis: What degree of convergence is necessary, what degree of divergence is possible in order to achieve comparability and compatibility of the various accreditation systems? Elaboration and approval of the action plan for the CEEN (meeting in September 2005). Documentation and publication of results Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004

Mu. RACEE project proposal Mutual Recognition of Accreditation in CEE to be submitted in the framework of Erasmus Mundus Action 4 Parallel activities: a) development of Mu. RACEE web page with repository of QA materials, examples of good practice etc. (University Accreditation Commission, Poland) b) elaboration of multilingual glossary of educational terms, with special stress on terms used in accreditation and QA (Jagiellonian University) Workshop „Change Management in Higher Education – Implementation of Quality Assurance System: Future Trends, Zagreb, 26 -28 May, 2004