Worksheet 1 English for hospitality industry Aj Sunattha

Worksheet 1 : English for hospitality industry Aj. Sunattha Krudthong

Use each word or phrase once to complete the text. running late switchboard connects put calls through makes a note hold the line hold their rooms arrange Jessica works on the hotel switchboard at the Como hotel in Milan. Most of the time, she can put calls through the different hotel departments or the guests’ rooms. She just asks the callers to hold the lines While she connects the calls. Sometimes, guests call to ask for a child’s bed in their room. Jessica asks housekeeping to arrange this. Guests who are running late often call to inform reception. Jessica asks reception to hold their rooms If there’s a call for the manager and he’s not in his office, she makes a note of any message and leaves it on his desk.

Lakeside HOTEL INTERNAL CALLS • • • Reservations manager 620 Restaurant Kitchen Housekeeping Reception Room service Rooms Beauty salon Security Conference manager Central bar 220 120 540 600 580 Room number 350 EXTERNAL CALLS 700 Dial 9 and wait for the 800 dialling tone. 240 Then dial the number

Worksheet 2 : English for hospitality industry Aj. Sunattha Krudthong

Match a word in each box to make a new noun. business currency hair Shuttle Tourist Bus car stop gift internet taxi airport parking access space bus centre exchange transfer rental salon attractions shop rank

Answer ตอบรบ Arrange + sth จดการให Call back โทรกลบ Car registration ทะเบยนรถ Hold หยด , รอ ไวกอน Make a note of + sth Put sb through + dep. Ring = call, phone, make a call Book = reserve Run late = delay

1. Next to the currency exchange 2. At the top of the stairs 3. Behind the reception 4. Between the business centre and the lift (elevator) 5. Inside the lift 6. Is above the restaurant

Beep = เสยงบป Dial tone = เสยงรอสาย Directory Outside line Hang up Local call Long distance call