WorkRelated Stress and Stress Management By Aleksandr Rodzinek

Work-Related Stress and Stress Management By: Aleksandr Rodzinek Sergio Garcia

Stress n Stress is an adaptive response to a situation that is perceived as challenging or threatening to a person’s well-being. n Physiological Changes: Increased heart rate n Tightened muscles n Increased rate of breathing n

General Adaptation Syndrome Alarm Reaction n Occurs when a threat or challenge activates a physiological change. n Resistance n The ability to cope with stress in a workrelated environment. n Exhaustion n A result of an on-going stressful environment. n

Stressors: The Causes of Stress n The causes of stress that include any environmental conditions that place a physical or emotional demand on a person.

Types of Stressors n n Interpersonal Stressors n Workplace Violence: Physical and physiological attacks on employees. n Psychological and Sexual Harassment: Includes hostile or unwanted conduct, verbal comments, and gestures. Role-Related Stressors n Work Overload: The result of growing consumerism and advancements in technology. Task Control Stressors n Mandatory stress that employees must deal with in order to perform the task at hand. Non-work Stressors n Time-Based Conflict n Strain-Based Conflict n Role Behavior Conflict

Individual Differences in Stress Different threshold levels of resistance to a certain stressor. n Different coping strategies, some of which may be more effective than others. n Different beliefs about the threat and their ability to withstand it. n n Resilience – the capability of individuals to cope successfully in the face of significant stress.

Consequences of Distress Physiological n Shuts down the immune system. n Tension headaches n Cardiovascular disease n Strokes and heart attacks n Psychological n Job Dissatisfaction n Moodiness n Depression n Overall emotional fatigue n Job Burnout n Behavioral n Falling job performance n Lack of concentration n High level of absenteeism n Workplace Aggression n

Managing Work-Related Stress n Remove The Stressor n Work-Life Balance Initiatives n n n Flexible Work Time Job Sharing Telecommuting Personal Leave Child Care Support Withdraw from the Stressor n Temporary Withdrawal Strategies n n Personal days off Employee break rooms

Managing Work-Related Stress n Control the Consequences of Stress n n Employee Assistance Programs are counseling services that help employees with any work or personal stress. Receive Social Support n n n Employees improve their perceptions that they are valued and worthy Employees receive help interpreting, comprehending, and removing stressors Emotional support from others can directly help to buffer the stress experience