Workplace Readiness COMMUNICATIVE WORKPLACE ENGLISH To prepare for

Workplace Readiness COMMUNICATIVE WORKPLACE ENGLISH

• To prepare for this class, managers from local restaurants and cafes were interviewed about their newcomer staff and newcomers applying for jobs.

• To prepare for this class, managers from local restaurants and cafes were interviewed about their newcomer staff and newcomers applying for jobs. • Managers were asked what challenges newcomer staff face, skills they need to succeed in their jobs, training they need to complete, and what typical daily responsibilities they might be given

Today, we will talk about and practice these things

Challenges

Challenges • Confidence in English

Challenges • Confidence in English • Communication – listening and speaking

Skills

Skills • Willingness to listen and learn

Skills • Willingness to listen and learn • Ability to multi-task

Skills • Willingness to listen and learn • Ability to multi-task • Reading orders and product modifications

Skills • Willingness to listen and learn • Ability to multi-task • Reading orders and product modifications • Phone skills

Skills • Willingness to listen and learn • Ability to multi-task • Reading orders and product modifications • Phone skills • Calling in sick

Training

Training • Forms containing personal information, workplace agreements

Training • Forms containing personal information, workplace agreements • WHIMS symbols

Responsibilities

Responsibilities • Reading schedules and work position for the day

Responsibilities • Reading schedules and work position for the day • Check lists

Responsibilities • Reading schedules and work position for the day • Check lists • Bulletins: promotions, new materials, customer complaints and how to fix them

Forms and Workplace Agreements

NEW HIRE FORM

NEW HIRE FORM CONFIDENTIALITY AGREEMENT

Orders and Product Modifications

Example Orders:

Example Orders: Imagine you read these orders on a screen at work and have to complete them. Do you know what they mean? Do you know where you might hear an order like this?

Example Orders: 1. Two large doubles, one medium regular, a cinnamon raisin bagel with cream cheese on the side and a box of half a dozen assorted donuts.

Example Orders: 1. Two large doubles, one medium regular, a cinnamon raisin bagel with cream cheese on the side and a box of half a dozen assorted donuts. 2. A quarter pounder with cheese, combo, with Coke. Two happy meals with milk. A chocolate shake, a vanilla shake, and a side salad.

Example Orders: 1. Two large doubles, one medium regular, a cinnamon raisin bagel with cream cheese on the side and a box of half a dozen assorted donuts. 2. A quarter pounder with cheese, combo, with Coke. Two happy meals with milk. A chocolate shake, a vanilla shake, and a side salad. 3. One small chocolate chip cookie dough Blizzard, one small hot fudge Sundae with peanuts and M&Ms, one Reese’s Peanut Butter Cup Treatzza Pizza, to go.

Example Orders: 1. Two large doubles, one medium regular, a cinnamon raisin bagel with cream cheese on the side and a box of half a dozen assorted donuts. 2. A quarter pounder with cheese, combo, with Coke. Two happy meals with milk. A chocolate shake, a vanilla shake, and a side salad. 3. One small chocolate chip cookie dough Blizzard, one small hot fudge Sundae with peanuts and M&Ms, one Reese’s Peanut Butter Cup Treatzza Pizza, to go. 4. A bacon Whopper Jr combo with Sprite, a veggie burger combo with apple juice, a caramel sundae and a Smarties shake.

Example Orders: 1. Two large doubles, one medium regular, a cinnamon raisin bagel with cream cheese on the side and a box of half a dozen assorted donuts. 2. A quarter pounder with cheese, combo, with Coke. Two happy meals with milk. A chocolate shake, a vanilla shake, and a side salad. 3. One small chocolate chip cookie dough Blizzard, one small hot fudge Sundae with peanuts and M&Ms, one Reese’s Peanut Butter Cup Treatzza Pizza, to go. 4. A bacon Whopper Jr combo with Sprite, a veggie burger combo with apple juice, a caramel sundae and a Smarties shake. 5. A mama burger, papa burger, and grandpa burger combo, all with root beer, and a bag of root beer lollipops.

Example Order Modifications:

Example Order Modifications: Some customers will place orders that are exactly as the product is on the menu. Some will request changes to the items they order. Read the following examples and identify what the customer wants changed and which restaurant they are in.

Example Order Modifications: 1. Meatball sub on gluten free bread, combo, with chips. Steak and cheese sub with extra cheese, combo, with cookies.

Example Order Modifications: 1. Meatball sub on gluten free bread, combo, with chips. Steak and cheese sub with extra cheese, combo, with cookies. 2. One Egg Mc. Muffin, hold the cheese. One bacon and hash brown morning Mc. Wrap, extra cheese. One English muffin with butter on the side. One large coffee, black. One large coffee, two cream, one sugar. One medium coffee, sugar on the side.

Example Order Modifications: 1. Meatball sub on gluten free bread, combo, with chips. Steak and cheese sub with extra cheese, combo, with cookies. 2. One Egg Mc. Muffin, hold the cheese. One bacon and hash brown morning Mc. Wrap, extra cheese. One English muffin with butter on the side. One large coffee, black. One large coffee, two cream, one sugar. One medium coffee, sugar on the side. 3. A spicy chicken sandwich with no mayo, extra ketchup, ten piece chicken nuggets, a taco salad, no tomatoes, extra sour cream on the side, and three chocolate frostys.

Example Order Modifications: 1. Meatball sub on gluten free bread, combo, with chips. Steak and cheese sub with extra cheese, combo, with cookies. 2. One Egg Mc. Muffin, hold the cheese. One bacon and hash brown morning Mc. Wrap, extra cheese. One English muffin with butter on the side. One large coffee, black. One large coffee, two cream, one sugar. One medium coffee, sugar on the side. 3. A spicy chicken sandwich with no mayo, extra ketchup, ten piece chicken nuggets, a taco salad, no tomatoes, extra sour cream on the side, and three chocolate frostys. 4. A popcorn chicken snack box, a colonel’s original chicken sandwich, extra lettuce, and two Pepsis, no ice.

Example Order Modifications: 1. Meatball sub on gluten free bread, combo, with chips. Steak and cheese sub with extra cheese, combo, with cookies. 2. One Egg Mc. Muffin, hold the cheese. One bacon and hash brown morning Mc. Wrap, extra cheese. One English muffin with butter on the side. One large coffee, black. One large coffee, two cream, one sugar. One medium coffee, sugar on the side. 3. A spicy chicken sandwich with no mayo, extra ketchup, ten piece chicken nuggets, a taco salad, no tomatoes, extra sour cream on the side, and three chocolate frostys. 4. A popcorn chicken snack box, a colonel’s original chicken sandwich, extra lettuce, and two Pepsis, no ice. 5. Loaded curly fries with no ranch dressing, a Smokehouse Brisket sandwich, no BBQ sauce, with a side of mozzarella sticks, extra marinara sauce, and an Iced Tea.

Bulletins

Bulletins

Bulletins • If a new item is being introduced, a product is being promoted, or if there is a common customer complaint or problem, a manager may post a notice called a bulletin in the staff room. Read the following examples and discuss what the bulletin means. Write a few sentences with your partner that summarize the content of the bulletin and decide whether it is for a new product, a promo, a complaint, or a problem.

Bulletins Drive-thru times are too slow Staff in all positions must increase speed Today’s goal: average drive-thru times of 25 seconds per customer

Bulletins Milkshakes are on promotion this month for $. 99 for a medium Staff are to ask each customer if they want to add a milkshake to their meal for $. 99 This should be done at both the drive through and the front cash

Bulletins The new Sriracha Chicken ‘N Bacon Burger releases this weekend Sandwich Promo Price: $4. 99 Combo Promo Price: $6. 99 Made with: Breaded chicken, sriracha mayo, 2 slices of tomato, lettuce, three strips of bacon and a toasted bun

Bulletins Attention Staff: The following seasonal products roll out this weekend Peppermint Café Mocha Eggnog Latte Gingerbread Roll Candy Cane Cake Familiarize yourself with the recipes and ingredients and remember to suggest them as add-ons to customer orders

Bulletins Attention Staff: Numerous complaints have been made this week regarding our coffee. Customers are saying it tastes old and is lukewarm rather than hot. This is not acceptable. Make sure you are making a fresh pot of coffee every 20 minutes, as per our company policy! We want to see zero complaints about this coming in this week. Thank you. -Management

Check Lists

What kinds of checklists might you be given at work?

Restroom Maintenance Log

Restroom Maintenance Log Cleaning Checklist

Position for the Day

FRONT END BACK END

FRONT END • Cashier BACK END

FRONT END • Cashier • Drive-Thru BACK END

FRONT END • Cashier • Drive-Thru BACK END • Cook

FRONT END BACK END • Cashier • Cook • Drive-Thru • Bagger

FRONT END BACK END • Cashier • Cook • Drive-Thru • Bagger • Dishwasher

Schedules

Schedule 1 http: //www. web-esl. com/84 R/wrkschd. htm

Schedule 1 1. What day is the salon closed? http: //www. web-esl. com/84 R/wrkschd. htm

Schedule 1 1. What day is the salon closed? 2. Who are the full- time employees? http: //www. web-esl. com/84 R/wrkschd. htm

Schedule 1 1. What day is the salon closed? 2. Who are the full- time employees? 3. Who are the part-time employees? http: //www. web-esl. com/84 R/wrkschd. htm

Schedule 1 1. What day is the salon closed? 2. Who are the full- time employees? 3. Who are the part-time employees? 4. Who takes an early lunch on Fridays? http: //www. web-esl. com/84 R/wrkschd. htm

Schedule 1 1. What day is the salon closed? 2. Who are the full- time employees? 3. Who are the part-time employees? 4. Who takes an early lunch on Fridays? 5. At this salon how often do new schedules come out? http: //www. web-esl. com/84 R/wrkschd. htm

Schedule 2 https: //upload. wikimedia. org/wikipedia/commons/e/e 8/Weekly. Schedule. png

Schedule 2 6. How many employees work at the bookstore? https: //upload. wikimedia. org/wikipedia/commons/e/e 8/Weekly. Schedule. png

Schedule 2 6. How many employees work at the bookstore? 7. What are Gordon, A’s shifts? https: //upload. wikimedia. org/wikipedia/commons/e/e 8/Weekly. Schedule. png

Schedule 2 6. How many employees work at the bookstore? 7. What are Gordon, A’s shifts? 8. What time does the bookstore close on Saturdays? https: //upload. wikimedia. org/wikipedia/commons/e/e 8/Weekly. Schedule. png

Schedule 2 6. How many employees work at the bookstore? 7. What are Gordon, A’s shifts? 8. What time does the bookstore close on Saturdays? 9. What time does the Bookstore open on Sundays? https: //upload. wikimedia. org/wikipedia/commons/e/e 8/Weekly. Schedule. png

Schedule 2 6. How many employees work at the bookstore? 7. What are Gordon, A’s shifts? 8. What time does the bookstore close on Saturdays? 9. What time does the Bookstore open on Sundays? 10. Which employee is off for the week of May 1 – 7? https: //upload. wikimedia. org/wikipedia/commons/e/e 8/Weekly. Schedule. png

Schedule 3 https: //www. schedulebase. com/

Schedule 3 11. Which manager is available on Monday? https: //www. schedulebase. com/

Schedule 3 11. Which manager is available on Monday? 12. Which manager is in Westend over the weekend? https: //www. schedulebase. com/

Schedule 3 11. Which manager is available on Monday? 12. Which manager is in Westend over the weekend? 13. Which employee has the least availability to work? https: //www. schedulebase. com/

Schedule 3 11. Which manager is available on Monday? 12. Which manager is in Westend over the weekend? 13. Which employee has the least availability to work? 14. Which employees work a split shift? On what days? https: //www. schedulebase. com/

Schedule 3 11. Which manager is available on Monday? 12. Which manager is in Westend over the weekend? 13. Which employee has the least availability to work? 14. Which employees work a split shift? On what days? 15. How many hours does Randle work this week? https: //www. schedulebase. com/