Workplace Edge Review of OSW and HSW StructureOperating

Interview Sample Regional HSW Staff Corporate OSW staff One on one Infrastructure Services All

Feedback - IM Operating Model Systems/Process Resource model impacts ability to work proactively IMS

Feedback – H&S Operating Model Systems/Process Resource model impacts ability to work proactively Lack

Feedback – Wellbeing Operating Model Impact on SIMC for regions without wellbeing consultant Systems/Process

Recommendations - Structure New Create 8 th region for IM Centralise Review Centralise workers

Recommendations – IM/Claims Regions Review System Return of management for cleaners claims Level of

Recommendations – H&S Processes Review policy and procedures to ensure consistency Review ASA and

Recommendations – Wellbeing & Financial Wellbeing Ensure wellbeing strategies are risk based Review Funding

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Workplace Edge Review of OSW and HSW Structure/Operating Model

Interview Sample Regional HSW Staff Corporate OSW staff One on one Infrastructure Services All RDs (exc NC) Small group meetings ARDs (most regions) All HRBP Directors DDG, CS Unions and Associations

Feedback - IM Operating Model Systems/Process Resource model impacts ability to work proactively IMS Poorly defined SIMC/CMO roles Lack of clarity for cleaners claims management Poor relationship between Corp IM & regions Lack of clarity and accountability for IM outcomes Role of RRTWC in rehab Lack of oversight/coordination of claims management systems Use of labour hire Unclear and inconsistent policy and procedures External QSuper Cases Unmanageable

Feedback – H&S Operating Model Systems/Process Resource model impacts ability to work proactively Lack of consistency/coordination for H&S tools Lack of consistency of HSC role, out of date PDs Safety Strategy No obvious strategy driving key focus areas Inconsistency of Intranet/Internet documentation Reporting to Regional HRBP does not support consistency Corp safety team disconnected with regions Role of Health & Safety Advisors in schools Corporate safety tools not customizable Safety measurement focused on committee minutes ASA tool difficult to operationalise

Feedback – Wellbeing Operating Model Impact on SIMC for regions without wellbeing consultant Systems/Process Framework Wellbeing not well coordinated Conceptual notion with limited knowledge of how to operationalise

Recommendations - Structure New Create 8 th region for IM Centralise Review Centralise workers compensation reconciliation Modify CMO role to become IMC role Centralise Snr HSC reporting Central IM to be Co. E focused on policy, external contract management complex workers comp, IHR Regional wellbeing coordinators and interface with existing regional roles

Recommendations – IM/Claims Regions Review System Return of management for cleaners claims Level of accountability in schools for injury management (RRTWC) Modify process for regional staff to record IMS information CMO payroll activities to be limited to employees on a claim of some type QSuper claims management and RTW processes Prioritise system enhancements Regional wellbeing coordinators and interface with existing regional roles Negotiate with IT for increased bandwidth

Recommendations – H&S Processes Review policy and procedures to ensure consistency Review ASA and incident management process for useabilty Review Level of accountability in schools for H&S Advisor Training Develop central repository for training packages

Recommendations – Wellbeing & Financial Wellbeing Ensure wellbeing strategies are risk based Review Funding models for teachers on workers comp to promote early RTW Accountability Option for devolving Work. Cover premium to school/regional level Consider KPIs for school leaders re injury/claims practices