Workplace Communication BSBCMM 201 Communicate in the workplace
Workplace Communication BSBCMM 201 Communicate in the workplace HUME VALLEY SCHOOL © 2015 Innovation and Business Industry Skills Council Ltd
What’s it about? This presentation is about workplace communication. Read each slide and then fill in the blanks on the next slide © 2015 Innovation and Business Industry Skills Council Ltd
Purpose of this presentation This presentation will introduce you to the ideas of: importance of workplace communication methods communication equipment finding workplace information. © 2015 Innovation and Business Industry Skills Council Ltd
Purpose of this presentation This presentation will introduce you to the concepts of: importance of _____ communication methods _____ equipment finding ______ information. © 2015 Innovation and Business Industry Skills Council Ltd
Importance of workplace communication Workplaces cannot operate without communication. Effective communication inside and outside helps a business to succeed. © 2015 Innovation and Business Industry Skills Council Ltd
Importance of workplace communication Workplaces ______operate without communication. Effective communication inside and ______ helps a business to succeed. © 2015 Innovation and Business Industry Skills Council Ltd
What is communication? A message is: SENT RECEIVED and UNDERSTOOD © 2015 Innovation and Business Industry Skills Council Ltd
What is communication? A message is: SENT _______ and UNDERSTOOD © 2015 Innovation and Business Industry Skills Council Ltd
Communication can be: verbal non-verbal written visual a combination of some or all of these. © 2015 Innovation and Business Industry Skills Council Ltd
Verbal communication can be: face-to-face by telephone in a group setting e. g. , a meeting making a presentation to a group formal or informal. Non-verbal communication always accompanies verbal communication. © 2015 Innovation and Business Industry Skills Council Ltd
Verbal communication can be: face-to-_____ by telephone in a _____ setting e. g. , a meeting making a presentation to a group formal or ______. Non-verbal ______ always accompanies verbal communication. © 2015 Innovation and Business Industry Skills Council Ltd
Nonverbal communication Includes: gestures body language facial expression eye contact tone of voice. © 2015 Innovation and Business Industry Skills Council Ltd
Nonverbal communication Includes: gestures body ______ facial expression eye _______ of voice. © 2015 Innovation and Business Industry Skills Council Ltd
Did you know? According to research: words are 7% effective tone of voice is 38% effective; and non-verbal clues are 55% effective. In other words, its not what you say that’s important, it’s the way you say it!! © 2015 Innovation and Business Industry Skills Council Ltd
Did you know? According to research: words are __% effective tone of voice is __% effective; and non-verbal clues are __% effective. In other words, its ______ what you say that’s important, it’s the way you say it!! © 2015 Innovation and Business Industry Skills Council Ltd
Written communication Clear expression of ideas in writing using grammar, spelling and punctuation. There are many forms of written communication, including emails, letters, reports, memos and telephone messages, etc. © 2015 Innovation and Business Industry Skills Council Ltd
Written communication Clear expression of ideas in writing using ____, spelling and punctuation. There are many forms of written communication, including emails, _______, reports, memos and _____ messages, etc. © 2015 Innovation and Business Industry Skills Council Ltd
Communication equipment telephones fax computers, including email and internet scanners stationary. © 2015 Innovation and Business Industry Skills Council Ltd
Communication equipment telephones _____ computers, including _______ and internet scanners _______. © 2015 Innovation and Business Industry Skills Council Ltd
Did you know? According to a survey reported in Biz Report (September 2007), telephone is no longer the preferred communication tool in the workplace. Email has overtaken talking, according to the results of a Datamonitor report. © 2015 Innovation and Business Industry Skills Council Ltd
Did you know? According to a ______ reported in Biz Report (September 2007), telephone is ___ longer the preferred communication tool in the _____. Email has overtaken _____, according to the _______ of a Datamonitor report. © 2015 Innovation and Business Industry Skills Council Ltd
Communication equipment selection factors technical and operational features access of the sender and receiver to equipment technical skills required format degree of formality urgency and timeframes. © 2015 Innovation and Business Industry Skills Council Ltd
Communication equipment selection factors _____ and operational features access of the ______ and receiver to equipment technical skills required _____ degree of formality ____ and timeframes. © 2015 Innovation and Business Industry Skills Council Ltd
Workplace information What information do you need to do your job? Why do you need it? Where will you get it from? © 2015 Innovation and Business Industry Skills Council Ltd
Workplace information What information do you ______ to do your job? ______ do you need it? Where will you _____ it from? © 2015 Innovation and Business Industry Skills Council Ltd
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