Working with Vendors Collaborating to Drive Product Development

Working with Vendors: Collaborating to Drive Product Development Yvette Diven Director, Product Management, Serials - R. R. Bowker 13 th North Carolina Serials Conference, April 15 -16, 2004 1

What Exactly is Collaboration? § What we’re talking about § n. Working together, especially in a joint intellectual effort § It doesn’t have to mean… § n. Cooperating treasonably, as with an enemy occupation force in one’s country § Most barriers to collaboration are not technical. 13 th North Carolina Serials Conference, April 15 -16, 2004 2

Identifying Collaborative Partners § § § § § ILS Vendors Publishers Subscription Agents Serials Management Companies Archives and Portals Library staff Faculty User Communities Other Institutions 13 th North Carolina Serials Conference, April 15 -16, 2004 3

Potential Areas of Collaborative Product Development § Workflow § Serials management (e-journals) § Acquisitions, ILL, cataloging § Administration § Collection assessment, reporting § Electronic rights management (ERM) § Service § Patron and end-user tools § Archiving and digitization 13 th North Carolina Serials Conference, April 15 -16, 2004 4

Collaborative Product Development § Partners lend expertise and insight § Multi-phased § § § Concept Prototype Beta version Launch/Release Post-Launch/Enhancement § Requires a time and resource commitment 13 th North Carolina Serials Conference, April 15 -16, 2004 5

Successful Product Development § § Creates useful and usable products Identifies a need Proposes potential solutions Involves the customer/user § Defines the scope of the need § Determines the value of the product § Is an iterative process § Average 15 -18 month cycle § Is standards-based 13 th North Carolina Serials Conference, April 15 -16, 2004 6

Benefits of Collaborating § You effect change! § Establish ongoing relationships § Networking § Industry involvement § Special partner status? § Price discounts? 13 th North Carolina Serials Conference, April 15 -16, 2004 7

Contact Information Yvette Diven Director, Product Management, Serials R. R. Bowker 678 Noe Street San Francisco, CA 94114 Direct: (415) 861 -3080 Toll-free: (888) 269 -5372 ext. 3024 Email: yvette. diven@bowker. com 13 th North Carolina Serials Conference, April 15 -16, 2004 8