Working with Remote Teams Sneha Fotedar About Me

Working with Remote Teams Sneha Fotedar

About Me • SNEHA FOTEDAR Automation Developer Analyst, HNB • University of Cincinnati – Master’s in Computer Science • Tata Consultancy Services – Mainframe Developer • Travel, Quilling 2

Agenda q Remote Teams – WHAT? q Remote Teams – WHY? q Remote Teams – HOW? q Challenges q Team Trust q Tools and Technology q Conflict Management 3

Remote Teams The What?

Remote Teams – The What? • Remote • Physical proximity • Technology 5

Remote Teams – Types Geographically dispersed individual members forming one team. Partnership with a third party. Distinct existing teams that are not co-located. Home based offices. 6

Remote Teams The Why?

Remote Teams – The Why? • Enable organizations to adapt more quickly to the global economy • Access to a larger talent pool • Increase the diversity of perspectives • Decrease travel and mandatory relocation • Higher Retention rates • Decrease operating costs • Increased productivity Happy Millennials!! 8

Remote Teams The How?

Building a Successful Remote Team – The How? 1 Set Clear Goals and Objectives 2 Hire the Right People 3 Communication 4 Relationship Building 5 Technology Solutions 10 Ref: https: //biz 30. timedoctor. com/remote-dream-team/

Building a Successful Remote Team – The How? 2 Set Clear Goals and Objectives 3 4 5 • Goals must align with the organization’s mission and strategy. • Clear and easy to understand. • Accepted and recognized as important by everyone. • Goals must be measurable. 11

Building a Successful Remote Team – The How? 1 Hire the Right People 3 4 5 • Proficient use of interactive technologies. • Ability to work across time, distance, organization, and culture. • Able to network. 12

Building a Successful Remote Team – The How? 1 2 Communication 4 5 • Give each communication method a designated purpose. • Set up a virtual "water cooler". • Watch your tone. • Celebrate success. 13

Building a Successful Remote Team – The How? 1 2 3 Relationship Building 5 • Open and frequent communication. • Trust. • Technology 14

Building a Successful Remote Team – The How? 1 2 3 4 Technology Solutions • Up to date technology. • Access to standard set of communication tools. • Appropriate use of information technology. 15

Building a Successful Remote Team – The How? Bruce Tuckman’s model • Little agreement • Unclear purpose • Guidance and Direction Forming Storming • Conflict • Increased clarity of purpose • Power struggles • Coaching • Agreement and consensus • Clear roles and responsibilities • Facilitation Norming Performing • Clear vision and purpose • Focus on goal achievement • Delegation • Task completion • Good feeling about achievements • Recognition Adjourning 16

“Coming together is a beginning. Keeping together is progress. Working together is success. ” - Henry Ford 17

Remote Teams Challenges

Challenges • How many of us here have worked with remote teams? • What are the challenges of working with remote teams? 19

Challenges Human Resource Management Learning and Development Information Management Systems Tools and Technology Cultural Differences Ref: https: //www. adb. org/sites/default/files/publication/27610/managing-virtual-teams. pdf

Remote Teams Trust

Team Trust Types Deterrence-Based Trust 22

Team Trust Types Calculus-Based Trust Deterrence-Based Trust 23

Team Trust Types Knowledge-Based Trust Calculus-Based Trust Deterrence-Based Trust 24

Team Trust Types Identification Based Trust Knowledge-Based Trust Calculus-Based Trust Deterrence-Based Trust 25

Building Trust Communication is the Key! • Getting to know each other • Focusing on self-improvement • Radical transparency • Contribute gratitude • Showing vulnerability • Align words with action 26

Remote Teams Technology

Technology and Remote Teams • Team communication (Chanty, Slack, Skype, Hip. Chat) • Video conferencing (Skype, Hangouts) • Cloud storage and file sharing (Dropbox, One. Drive, box ) 28 Ref: https: //www. daxx. com/article/remote-team-collaboration-infographic

Technology and Remote Teams • File collaboration (Google Suite, Microsoft Office 365) • Project management (Jira, Asana, Basecamp) • Software development and design (Git. Hub, In. Vision, Bamboo) 29 Ref: https: //www. daxx. com/article/remote-team-collaboration-infographic

Technology and Remote Teams Do : Use the Right Tools Don’t : Micromanage Drawbacks: • No in person signals • Slow downs between replies • Long back-and-forth chains Recommendation: Great for announcements or summaries where little or no response is required. Drawbacks: • No in person signals • Time zone differences • Long back-and-forth chats Recommendation: Works well for real-time conversations, but keep in mind the other person’s time zone and work schedule 30 Ref: https: //www. helpscout. net/blog/remote-team-conflict/

Technology and Remote Teams Drawbacks: • Loss of body language • Potential for poor reception • Noisy background Recommendation: Try to take the calls in quiet and distraction-free rooms. Give the person your full attention Drawbacks: • Poor internet connection • Lags between speakers • Noisy background Recommendation: Take video calls in quiet and distraction-free rooms. Give the person your full attention 31

Remote Teams Conflicts

Conflicts • Is conflict ? Harmful Helpful • What are the common conflicts seen with remote teams? 33

Common Conflicts Wrong Interpretation Mistrust (e-mail lags) Relaxed inhibitions Using wrong tool for the task Uneven knowledge dissemination Reaching Longer to make consensus is decisions more difficult 34

Conflict Management The core reason conflict is so emotionally charged is rooted in the fear of the “unknown”. “I’m taking the high road. ” 35 Ref: https: //www. helpscout. net/blog/remote-team-conflict/

Conflict Management “I’m overreacting. ” 36 Ref: https: //www. helpscout. net/blog/remote-team-conflict/

Conflict Management “It’s clearly their fault, not mine. ” 37 Ref: https: //www. helpscout. net/blog/remote-team-conflict/

Conflict Management 1 2 3 Name thing • What’s triggering me? • Competence, Inclusion, Autonomy, Status, Reliability, Integrity Be Curious • Demonstrating curiosity to understand the other person’s side • Who, What, Why, When, Where, How Say your side • Marshal Rosenberg’s NVC method • Observation, Feelings, Needs, Request Ref: https: //www. helpscout. net/blog/remote-team-conflict/ 38

What did we learn today? 39

Questions? 40

You can find me at: linkedin. com/in/fotedarsnehafotedar@gmail. com