Working online within an organisation Jules Prentice www

Working online within an organisation Jules Prentice www. bacp. co. uk

About Me - Jules Prentice • • Relationship and Psychosexual Therapist • Relate: Across British Forces Germany, North East, Mid Wiltshire, Dorset • Relate: National online live chat service • Relate Trainer • Private Practice Currently Practicing: • Therapy Centre, Salisbury (PST) • Relate National & Local (Relationship & PST)

About today Within the context of delivery an online live chat service • What is different about working online • Working within an organisation • Things to consider • Questions

What is different about working online Transparency • Every therapeutic intervention visible in print • Client can keep a record • Protection

What is different about working online Transparency Immediacy • Access to the service is immediate • Clients are often in crisis

What is different about working online Transparency Immediacy Scope • UK wide service • Client range is diverse • Expectations differ • Varied demographic

What is different about working online Transparency Immediacy Scope More solution focussed • Time limited • Client expectation • Overarching client Agenda • KPIs

What is different about working online Transparency Immediacy Scope More solution focussed The client can walk out at any time • Need to engage early • Empathy becomes more critical

Working within an organisation Training • Professional job specific learning • Ongoing CPD • Performance management

Working within an organisation Training Clear practice framework • Fitting into current procedures • Best practice

Working within an organisation Training Clear practice framework Targets • Commercial consideration • Expected outputs • Standard of therapy

Working within an organisation Training Clear practice framework Targets Combined skill set • Team of experts • Immediate access • Ability to transfer clients

Working within an organisation Training Clear practice framework Targets Combined skill set Group supervision / peer support • Learning from others • Support • Reassurance

Working within an organisation Training Clear practice framework Targets Combined skill set Group supervision / peer support Robust IT structures • No systems / security concerns • Ethics • Policy and procedures

Working within an organisation Training Clear practice framework Targets Combined skill set Group supervision / peer support Robust IT structures Guaranteed income

Things to consider • Your competencies • Your own personal style • Learning from others • Reflecting on your practice • Where?