Working in a Global Environment A Cultural Perspective

Working in a Global Environment A Cultural Perspective Global Business Culture ©

Presentation Format • The impact of culture on cross-border situations • Could it impact on the IMCC Discomfort story • Cross-border communication difficulties Global Business Culture ©

The impact of cultural background • • • National ways of doing things Factor in your own personal bias We are all wearing cultural spectacles which colour your reactions We need to take them off and be less subjective If left unattended these cultural differences will impact on time, resource and profitability Most of the world is relationship driven – certainly the key emerging markets are! Global Business Culture ©

IMCC Discomfort • Cultural problems played a role in this situation: A. B. C. D. Strongly agree Some impact Not sure Strongly disagree Global Business Culture © 4

Where do cultural differences impact? • • Meetings Decision-making Ethics Attitudes to time Contract issues Boss – subordinate relationships Conveying bad news Accepting responsibility Global Business Culture © 5

IMCC Discomfort • 1. 2. A contract is an agreement between two (or more) parties which binds those parties to certain actions going forward. The contract is usually the end point of a series of negotiations. Agree Disagree Global Business Culture ©

IMCC Discomfort • Communication problems occurred in this situation due to cultural and linguistic differences: A. B. C. D. Strongly agree Some impact Not sure Strongly disagree Global Business Culture © 7

Communication Styles • Diplomacy vs. The truth • Literal vs. Coded speech • Reserve vs. Emotion • Serious vs. Humour • Self-promotion vs. Self-deprecation • Spoken vs. Written word Global Business Culture © 8

Speaking English Internationally • Speed • Vocabulary • Colloquialisms • Abbreviations • Grammar • Questions • Humour Global Business Culture © 9

Further information • For further information please go to: – www. worldbusinessculture. com – www. globalbusinessculture. com Global Business Culture ©