WORKFORCE DEVELOPMENT TALENT SOLUTIONS CONSULTING Value Stream Mapping

WORKFORCE DEVELOPMENT, TALENT SOLUTIONS & CONSULTING Value Stream Mapping Roe Falcone and Stella Mc. Kittrick 2

About EDSI Why We Do What We Do at EDSI (Educational Data Systems, Inc. ) is a national workforce development and talent solutions consulting company with a passion for helping people and companies in transition. Founded in 1979 and headquartered in Dearborn, Michigan, the company has grown to a network that employs more than 750 people across the country. 3

About EDSI Distinguished Honors Some of EDSI’s distinguished honors include being a National Best and Brightest® Companies To Work For award winner and a National Best and Brightest® Sustainable Companies award winner. 4

What is Value Stream Mapping? Federal State Local 5 Norms of Trust &

Why are Value Stream Mapping sessions important and what are the benefits? Process Training Accountability Communication 6 Norms of Trust &

Communication Process Why Value Stream Mapping? • Links process steps and information flow • Establishes a common language • Detailed process flows • Understanding of roles • Quality assurance for data • Impact of duties Training • Documents performance of the process • Provides a blueprint for improvement 7 • Visibility of progress and quality Accountability • Impact on customers • Creates process metrics • Gets people involved in creating

Conducting VSM Sessions Facilitation 8 Current State Continuous Improvement

Facilitation Ensure all the appropriate individuals and partners are present for the session Coordinate activities for staff and partners that illustrate the importance of understanding each other’s jobs and roles Everyone needs to hear the same message and has input in creating the VSM 9

Current State A current state map is developed in order to understand the current business practices Everyone must have the same understanding of who the customer is and the goals that need to be accomplished Ensure staff understands what inefficiency is - inefficiency of information, inefficiency of motion, inefficiency of service delivery 10

Continuous Improvement Once the current state map is completed, it establishes a common language for making improvements in the future Individuals will be able to specifically pinpoint areas for improvement, thus creating new maps Once people identify areas for improvement, it becomes much easier to see how those suggestions will impact the customer, other teammates and the overall goals of the organization 11

Change Yearly Review When Education and Training Employers New Program 12 Performanc e Improveme nt

Activity VSM Session 13

Advantages of Completing a VSM Enhance your customer’s experience Ensure continuous improvement Replicate success 14

WORKFORCE DEVELOPMENT, TALENT SOLUTIONS & CONSULTING Questions? Roe Falcone Regional Director of Operations 15 Stella Mc. Kittrick Project Consultant