WORK WITH COLLEAGUES AND CUSTOMERS Teamwork Teamwork The

WORK WITH COLLEAGUES AND CUSTOMERS Teamwork

Teamwork • The ability to work well in a team is one of the basic skills needed in most types of employment. • You have to be able to get on with people and work together in many situations. • You need to use – – – – J. Gurto Communication skills Respect Understanding Trust Patience Commitment Cooperation 3

Characteristics of a Good Team • • Manage time All members participate Active listening and communication Open negotiation Low levels of stress Ability to make decisions Support for each other and goals J. Gurto 4

Identifying Team and Individual Goals • It is often a good idea to have a team meeting to identify and clarify goals • Good communication skills are required to conduct these meetings • Individual tasks are set in these meetings J. Gurto 5

Types of Teams e. g. Goal – Morning Tea • Work parties (working on a specific job) – Making bruschetta • Committees (making decisions) – Writing the menu • Self –directed teams (working without direct supervision) – Setting up the Common Room J. Gurto 6

Advantages of Teams • • • Accomplish larger tasks quicker Multiple ideas Satisfaction in achievement Improved reputation Working together to achieve a common goal brings people closer and builds positive relationships J. Gurto 7

Positive Relationships in Teams • Each team member must rely on the others • Everyone needs to pull their weight • Each team member must develop a relationship of trust, support and respect • Understand each others’ roles in the team J. Gurto 8

Building a Team Let’s Do It 1. 2. 3. 4. 5. Team Building Exercise Complete Behavioural Style Questionnaire Select a Team Activity Number 1 Go into “DISC MODEL” Groups Team Activity Number 2 J. Gurto 9

Respecting Cultural Differences in the Team J. Gurto 10

Respecting Cultural Differences in the Team • We can learn to see things from different viewpoints • Different backgrounds can have different values to status, authority, etc. • If the job gets done well, there’s no problem with different approaches. • Support colleagues by helping to allow for such things as religious commitments or disabilities or family commitments J. Gurto 11

Chairing a meeting • The chairman must make sure 1. Time is used constructively and time limits are strictly adhered to 2. Team remains focused on the agenda 3. Only one person at a time speaks 4. All team members have the opportunity to speak and put forward opinions and ideas 5. Everyone is treated with respect 6. Different viewpoints will be discussed 7. All team members must ACTIVELY LISTEN 8. Once agreement is reached, set goals and allocate individual tasks. J. Gurto 12

Managing Change to Work Goals and Tasks • Be prepared for the unexpected • Be flexible and adapt to changing needs • Sometimes negotiation and bargaining may be necessary • You may be asked to work overtime or cover for a colleague who is absent or to work additional shifts for which you have not been rostered. J. Gurto 13

Meeting Your Goals • Complete individual goals quickly and efficiently in order to meet broader work goals e. g. – making canapés (INDIVIDUAL GOAL) for open night (BROADER GOAL) • What you do affects other people’s work – if you complete a task later than planned it could hold up many other people who are depending on you. • Find out what the PRIORITIES are and plan your WORK FLOW J. Gurto 14

Making a work flow plan • Think about all the tasks that have to be done • List the tasks that have to be completed before another task can start • List tasks that can be done at the same time • Plan the SEQUENCE (order) of completing each task • Work out how long each task will take • Make a checklist for routine tasks J. Gurto 15

• Let’s Do It In a group of 4 make a work flow plan for a lunch menu of battered fish and chips and a lettuce, tomato, cucumber vinaigrette dressing for 10 people TASK J. Gurto How long will it take? Sequence of tasks Can this task be done at the same time as something else? 16

Helping Each Other • It is better to ask for help than to struggle on alone and get things wrong or being too late • If you have some spare time, volunteer to help a colleague who needs it. • Ensure that you are helping the colleague to complete his task and not hindering the progress • Teamwork is noticed by supervisors and goes a long way to helping your career J. Gurto 17

Getting Feedback • Ask for feedback about the quality of your work • Ask for suggestions about how you can improve your work • Tell others when they have done something well • Thank others for helping you J. Gurto 18