Work Source Certification the OneStop Operator Steve Perry

Work. Source Certification & the One-Stop Operator Steve Perry, Work. Source System Manager 9/5/2021 Grays Harbor, Lewis, Mason, Pacific and Thurston Counties 1

What is the One-Stop Operator • Roles & responsibilities prescribed in WIOA – Facilitate integrated partnerships – Implement operational policies – Organize services by function – Culture of continuous improvement – Ensure competent workforce 9/5/2021 2

Oversight of local system 9/5/2021 3

Oversight of local system 9/5/2021 4

Work. Source Certification 9/5/2021 5

WDC Responsible to Certify AJC • Board responsible for certification • EFC approval on behalf of Board • 1 -Stop & Operations Cmte define & oversee process 9/5/2021 6

A new certification process OLD NEW • Check box if you have it. • Cut & paste agency brochure. • How will we know if it’s working? • Qualitative selfassessment. • 7 categories of compliance. • Provides actionable guidance. 9/5/2021

Certification highlights & timeline • Oct. 2017 applied for certification using new process. • ID 5 areas for improvement. • Convene weekly mgmt. meetings. • Dev. QI plan to address improvements. • Standard work for improvement efforts. 9/5/2021 8

Certification Recommendation Provisional pending… • Develop QI plan • Develop initiatives to address recommendations 9/5/2021 9

Provisional Certification • Re-certify by Dec. 2018 • Certification 2. 0 9/5/2021 10

Progress to date… 9/5/2021 11

Top 5 improvement areas 1. 2. 3. 4. 5. 9/5/2021 Shared oversight & decision-making Integrate business services Integrated service delivery Voice of customer Professional development 12

Initiatives, status & challenges 9/5/2021 13

The Challenges 9/5/2021 14

Current state operating model 9/5/2021 15

Future state operating model 9/5/2021 16

Future state operating model 9/5/2021 17

Questions? 9/5/2021 18